Customer Experience Representative

Customer Experience RepresentativeWould you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.Our Custom Contoured Seating department in New Berlin, WI is now looking for a Customer Experience Representative.Key TasksDedicated Point of Contact forUS and Canada,providing daily order and technical support via email and phone.Process quotes, and seating system orders and returns for our custom TruShapeproduct line.Build sustainable relationships and trust with customer accounts through openand interactive communication.Handle customer complaintsandprovide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolution.Ability to multi-task, prioritize, and manage time effectively.Support production and custom design team with order questions as needed.Follow direction, procedures, andinstructions for all work assignments.Work as a team andmaintainprofessionalismat all levels in the organization.Maintain regular and predictable attendance;report to workon time.Other duties and responsibilities as assigned. Duties and responsibilitiesmaychangefrom time to time.Why Permobil is a great next step for you!1. You'll make a difference. Every dayEverything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives. 2. You'll make your mark as part of our futureWe collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world. 3. You'll feel welcome from day one We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference. 4. You can have a lifestyle you loveyou're always close to nature, yet never far from civilisation. We want everyone who works for us to have a lifestyle they love - at work and beyond.Who you areYou are passionate, innovative, and ambitious.You want to make a difference for others and feel fulfilled when you can seethe link between the work you do and positive improvements in the lives ofothers. You search out opportunities and are prepared to go off the beatentrack to chase your dreams. You don't follow the herd - you find new ways ofworking and go where you see potential to make your mark. You are a pioneer, arevolutionary, a game-changer and you are who we're looking for.Your BackgroundMinimum of 2-4years' experiencein customer supportHigh school diploma or equivalentProficiency in theEnglish language(written andoral);strong grammar skills.Ability tocommunicate with a pleasant voiceandin aprofessionalmanner.Attention to detail andability to perform accurate work.Ability to workindependently,self-starter, with minimal supervision.Ability to prioritize and reprioritize tasks on an ongoing basis.Strong computer skills required; proficiency with Microsoft Office Suite, AdobeAcrobat and ability to use multiple screens.Ability to multi-task and work in afast-pacedenvironmentandmanage timeeffectively.Interact with a multitude of internal areas including Sales, Transportation,Production Planning.Ability to accommodate flexible or variedwork schedules.Ability to maintain confidentiality of information and records.InformationFor information about the recruitment process, please contact the recruiter, Recruiting@For information regarding Permobil's Privacy Notice, please visit At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.More about PermobilPermobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs. Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit .

Created: 2025-01-30