Reservationist

Responsibilities: Manage reservations through Resy , ensuring accuracy and efficient table allocation. Answer guest inquiries via OpenPhone and email in a professional and timely manner. Confirm reservations within 24 hours , following up on special requests. Handle large party bookings (10+ guests) by obtaining management approval before finalizing. Process private event inquiries , inform the guest that a manager will follow up, and log details accordingly. Communicate seating arrangements and updates with the front-of-house team. Maintain an organized reservation system, ensuring smooth table turnover and guest flow. Requirements: Experience in reservations, customer service, or front-of-house roles preferred. Familiarity with Resy and OpenPhone is a plus. Strong organizational and multitasking skills . Excellent verbal and written communication . Ability to work weekends and evenings as needed. Professional, detail-oriented, and reliable.

Created: 2025-01-30