Customer Service Specialist (Long Term Substitute)

Position Type: Administrative Support/Office Professional - CommunicationsDate Posted: 1/23/2025Location: Administrative Services CenterDistrict: Eden Prairie SchoolsNOTICE OF POSITION OPENING Customer Service Specialist (Long Term Substitute) The Customer Service Specialist (Long Term Substitute) will provide administrative and customer service support to the associated departments of the Executive Director of Marketing and Communications. This position will welcome visitors to the central office and ensure a consistent and positive experience for customers while supporting the administrative, financial and operational functions of the department. Eden Prairie is a diverse school with over 1,400 employees serving approximately 9,100 students. The district is recognized for its quality initiatives and its leadership in educational programming. Please see the attached job description for complete details of this position.POSITION: Customer Service Specialist (Long Term Substitute) Approximately 1/28/2025-2/28/2025LOCATION:Administrative Services CenterRATE OF PAY:CLASS Level 5, $26.80/hourHOURS PER DAY:8 hours/daySTART & ENDING TIME:8:00 am - 4:30 pmQUALIFICATIONS: Please see the attached job description for more details about this position. Education/Certification:An Associate's degree or higher in Business Administration, Business Management, Customer Service, or a related field preferred. 3-5 years of experience for those without a degree. Experience: Experience building relationships with and supporting key stakeholders and department leaders while performing a wide range of administrative duties Providing exceptional customer service and training others in effective customer service strategies in a fast-paced and sometimes challenging environment Collaborating with cross-functional teams Qualifications: Multilingual experience (including English proficiency) highly preferred, especially Spanish- and/or Somali-speaking proficiency Effective at working with people with diverse backgrounds and identities Evidence of dependability, accuracy, attention to detail, meeting deadlines, and project-management and problem-solving skills Effective communication and interpersonal skills necessary to establish and maintain effective working relationships with a wide range of students, staff, families, and external partners Ability to work independently in a fast-paced environment, handle multiple tasks simultaneously, manage sensitive and confidential issues, and/or refer issues to appropriate authority Commitment to being a collaborative team player and working cross-departmentally to achieve common goals Excellent grammar, spelling, punctuation and proofreading skills Applications Preferred by: This position will remain open until filled; however, applicants are encouraged to submit their applications right away. This position is part of the CLASS Unit of the Eden Prairie School District. Please click this link to learn more about our district: click the APPLY button above to begin your application for this position. Equal Opportunity Employer Eden Prairie Public Schools is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable Equal Opportunity laws, directives and regulations of Federal, State and Local governing bodies or agencies. Eden Prairie Public Schools does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation or age. Attachment(s):Customer Service Specialist 2024 updated.pdf

Created: 2025-01-29