Senior Help Desk Technician

Help Desk Technician IISupport our workforce and technology systems as a Help Desk Technician on our IT team. As a primary point of contact for end users, you'll provide overall internal support and maintenance within IWP's computing environment This role provides support to staff on all company-supported applications and requires technical and customer service skills.Learn, grow, and build connections while you assist in developing long-term strategies and capacity planning for future technology initiatives. We'll draw on your hands-on troubleshooting experience to research PC issues and recommend potential products to continuously improve our systems.Facilitate user success and recommend innovative approaches along the way - your input is valuable!What You'll DoProvide level one support on help desk requests, and properly route those requiring escalationFollow up on outstanding requests and ensure timely resolution of ticketsCreate accounts and configure hardware as part of the new employee on-boarding processSupport audio and video equipment in conference roomsManage and monitor internal assets to ensure accurate inventory recordsReview and propose suggestions for internal resources and support documentationWhat You'll Need to SucceedComputer Science degree and/or 2 years' relevant work experienceAny certifications (MCSA, MCSE, etc.) considered a plusFamiliarity with current operating systems and platforms, including Windows 10, Microsoft Office desktop applications, Office 365, IOS, and AndroidVPN connectivity experienceStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersAbility to identify and resolve computer system malfunctions and operations problems.Ability to comprehend technical manuals, procedural documentation and OEM guidesFlexible and self-motivated, with strong customer service and collaboration skillsEagerness to learn new systems and technologies, and build your technical skillsetOn-call availability for after-hours priority issuesMake A Difference With DWPDWP is the parent company of a portfolio of home delivery pharmacies that specialize in catering to individuals who cannot easily access retail pharmacies due to physical limitations or other predispositions. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you'd like to be part of, we'd love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

Created: 2025-01-29