Floor Manager

Overview We are seeking a dedicated and experienced Floor Manager to join our dynamic team at Kappo Masa, located on the Upper East Side! The ideal candidate will play a crucial role in ensuring smooth operations within our establishment, as well as adhering to Federal and State Laws. This position requires strong leadership skills and a commitment to delivering exceptional customer service. The Floor Manager will oversee staff, manage daily operations, and ensure that guests have a positive dining experience. Primary Responsibilities Include, but not Limited to: Supervising Staff: · Manage employees, ensuring that the correct standards and methods of service are maintained. · Be able to recognize where help is needed and aid staff on the floor during service. · Partakes in the interviewing and candidate selection process. · Assigning tasks and responsibilities to employees according to their skills and position. · Providing clear instructions and guidance on completing assigned tasks. · Monitoring the performance and productivity of employees. · Conducting regular check-ins and team meetings to understand employee's concerns. · Providing regular feedback to help employees perform their duties efficiently. · Helping employees develop additional skills and knowledge through staff development and training sessions. Monitoring Operations: · Regularly Inspecting work areas to identify areas for improvement. · Ensuring proper resource allocation, such as personnel, equipment, and materials. · Identifying and addressing operational inefficiencies, such as inefficient workflows or quality control issues. · Ensure that all agreed standards of service are supervised and adhered to. · Ensure the Company is always compliant with Department of Health standards. · Follow all Company performance standards and implement Company protocols and policies throughout the operations. · Monitoring restaurant inventory and communicating any items the restaurant requires. · Implementing preventive and corrective measures to ensure minimal downtime or delays. · Communicate all operational concerns and suggestions to the Director of Operations. Customer Service/Guest Experience: · Know, understand, and implement all aspects of the Company's steps of service. · Provide friendly, courteous, and professional service. · Demonstrates a high standard of personal appearance and ensures good personal hygiene. · Listening to customer concerns and resolving issues promptly. · Escalating complex or unresolved complaints to the relevant departments. · Following up with customers to collect feedback and ensure they have no additional issues. · Documenting customer feedback for future reference. Training Employees: · Assist newly hired employees with the onboarding process when needed. · Provide monitored job-specific training and guidance. · Communicate performance expectations, goals, and key performance indicators to all employees. · Fairly measure all new employees' progress and document performance to review during probational period. · Follow training guidelines and enforce Company protocols for all new hires. · Provide coaching, additional training, and reviews/assessment to all employees that require it. Knowledge, Skills and Abilities Required: · 5+ years of fine dining management experience. · Food Handler's License (Required). · Strong leadership and people skills. · Knowledge of New York Department of Health standards and protocols. · Familiar with NY State and Federal Labor Standards/Laws. · Computer Skills (Microsoft Office 365, Spreadsheets, and POS Software). · Analytical skills - the ability to compare, contrast and quality check work. · Strong written and verbal communication skills. · Familiar with hospitality industry's best practices. · Language Skills - Fluency in English is necessary to perform the job.

Created: 2025-01-29