Wholesale Customer Service Specialist

Organization Information GrowNYC is a 54-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable life. GrowNYC Programs include: Our network of Greenmarkets, Farmstands, and the work of GrowNYC Wholesale ensure that all New Yorkers have access to the freshest, healthiest local food. We build and support community and school gardens through volunteer days, technical assistance, training, grants and more. We provide 70,000 children each year with programs that provide meaningful interactions with the natural environment. Wholesale Customer Service Specialist (Full Time) Position SummaryThe Customer Service Specialist will provide support for day to day customers needs including delivery and logistical updates, order modifications, and assisting the sales specialists with customer related requests. They are able to communicate our value proposition verbally and in writing, and share our passion and mission for supporting local and regional farms, as well as our focus on food access and delivering farmers market quality food throughout New York City. The position requires a focus on customer service, relationship building and collaboration with our operations team.RequirementsWholesale Customer Service Specialist Responsibilities (Include but are not limited to):Support the sales team in managing and improving customer relationshipsCommunicate with customers via phone, email, and in person contact regarding product promotions, seasonality, and customer needsWorks across departments and other programs, including Procurement, Operations, Advancement, Communications, and Food Access & Agriculture to ensure smooth coordination and execution of all customer service initiativesGuide customers through our ordering policies and processes, including using our e-commerce portalQualifications2 years of customer service experienceExcellent time management, ability to multitask and prioritize tasksStrong written and verbal communication, interpersonal, and presentation skillsFluency in multiple languages is a plusIdeal QualificationsBachelor's degree in a relevant fieldNYC driver's license Knowledge of food policy, sustainable local agriculture/farming, food systems, food access, and/or food justice Fluency in multiple languages is a plus ScheduleTuesday - Friday (8am-4pm) and Saturday (7am-3pm). This position is full-time and year-round with an expected weekly workload of 35-40 hours per week with a 1 hour unpaid meal break each work day. CompensationThis is a non-exempt full-time salaried position. It pays $55,000 - $60,000 annually and includes full benefits (medical, dental, vision, life insurance, long-term disability, paid time off, Public Service Loan Forgiveness, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days and FSA programs). This position is union eligible.LocationThis is a hybrid role including 2 days remote and 3 days from another GrowNYC work location (either at our Bronx Hub or at our downtown Manhattan office), including mandatory presence on Wednesdays at the downtown office. This role may occasionally require off-site field visits to customer/partner sites.ApplicationsQualified candidates for the Wholesale Customer Service Specialist position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please. Application deadline is January 24th, 2025.ContactGrowNYC P.O. Box 2327New York, NY 10272212-788-7900For additional information, please see our website: GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.

Created: 2025-01-27