National Accounts Manager

POSITION SUMMARY The National Accounts Manager assists in the company's efforts to identify, establish, and develop relationships with large, multi-location customers. They are responsible for achieving assigned strategic account objectives. The Manager represents the entire range of company services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met. The Manager focuses on the headquarters and key buying locations of assigned accounts, while coordinating closely with business development and branch associates assigned to these customers' other locations. + Research, identify and implement relationships with companies and organizations who fit the predetermined criteria outlined by the Sr. Director of National Accounts + Establishes productive, professional relationships with high level executives and other key contacts for all assigned client accounts + Obtain strong working knowledge of Western services and the benefits of a national account partnership, being able to effectively communicate these benefits to customers + Design and perform informative and persuasive presentations to both large and small groups + Coordinates closely with Western business development and branch personnel, making appropriate introductions to key client contacts to assist with local account development + Coordinates the involvement of Western personnel, including Operations, Legal, IT support and Marketing, to meet account performance objectives and customers' expectations. + Proactively assess, clarify, and validate customer needs on an ongoing basis. + Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel + Meets assigned activity expectations, implementing goal planning on an annually, quarterly, and monthly basis + Uses CRM and company implemented Business Planning Workbook to plan and track activity + Achieves strategic customer objectives defined by Sr. Director of National Accounts + Closely coordinates with Sr. Director of National Accounts to strategize client targeting priority, Go/No Go processes and account maintenance + Works closely with Regional Business Development Managers to ensure customer satisfaction and problem resolution Requirements + Four-year college Bachelor degree or comparable experience + Strong public speaking abilities + 5+ years sales experience in a business-to-business sales environment + Travel required Benefits + Compensation Bonus Opportunity + Vehicle Allowance + Health Care Plan (Medical, Dental & Vision) + Retirement Plan (401k, IRA) + Life Insurance (Basic, Voluntary & AD&D) + Paid Time Off (Vacation, Sick & Public Holidays) + Short Term & Long Term Disability + Training & Development + Family Leave (Maternity)

Created: 2025-01-27