Medical Assistant Floater

Medical Assistant Floater Last Revised & Approved 20120112 Version #3 Job Title: Medical Assistant Floater FLSA Status: Non-exempt Reports To: Clinic Manager Union Position: Yes Approved By: Director of Human Resources Department: Operations Approved Date: Jobs Supervised: No OUR MISSION is to eliminate health disparities and foster community well-being by providing and promoting the highest quality care in South Los Angeles. OUR VISION: St. John's Well Child and Family Center will be a leader, catalyst, and model for the best care, long-term community health improvements, and sustainable, health-enhancing system and structures in Los Angeles. OUR CORE VALUES Dignity We honor and respect every person we encounter as a valued member of the human family whose gifts and rights are to be protected. Excellence We support and champion individual and organizational growth, accountability, creativity, teamwork, and commitment to quality, and the best standard of care. Well-Being We promote and advocate for the full integration of our patient's physical and mental health with their needs as an active member of a vibrant and just community. Social Justice We collaborate with others to develop systems, organizations, and programs that address the needs of and empower all members of our community with a preference for the most vulnerable and disadvantaged. JOB SUMMARY The Medical Assistant providers assistance with various healthcare services following established policies and protocols including but not limited to conducting routine lab studies, obtaining specimens, and assisting with administrative functions. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by the provider. This position may assist in examination and treatment of patients, and may provide translation services for patients. IMPORTANT NOTE: As a Medical Assistant Floater, the incumbent is required to travel to different clinic locations, at times without advance notice. While St. John's may assign an MA Floater to a clinic/local area on a regular basis, a change in assignment can happen at any time. MA Floaters are required to respond to the new assignment within the timeframe outlined. No guarantees are made as to permanent placements at a clinic. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs a combination, but not necessarily all, of the following duties: Page 2 of 4 Medical Assistant Floater Last Revised & Approved 20120112 Version #3 • Interview patients, take vital signs (such as pulse rate, temperature, blood pressure, weight and height) and record information; • Properly utilize Electronic Health Records system, recording all required and/or relevant information in the system; • Prepare treatment rooms for examination of patients; • Drape patients with covering and positions instruments and equipment; • Hand instruments and materials to medical provider as directed; • Clean and sterilize instruments; • Operate X rays, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests; • Give injections or treatments, and performs routine laboratory tests; • Key data into computer to maintain office and patient records as necessary (Misys, LINK); • Keep exam and treatment rooms clean, well-stocked; • Set up equipment in exam rooms; • Perform hearing screening, plotting growth parameters; • Advise patients concerning preparation for tests; • Document administration of immunizations and medications in chart; • Administer immunization injections/treatments (must be done only with licensed provider on premises); • Call patients to provide normal and abnormal lab results; • Keep logs: lead, medications, record refrigerator temperature and zero scales daily and abnormal TB results; • Calibrate lab machines as needed and urine machines monthly; • Provide translation for providers or arrange for translation services; • Travel between clinic sites to cover staffing shortages; • Provide back-up to front desk responsibilities including receptionist duties, clerical duties such as filling out forms, answering telephones or filing; • Electronic Health Record (EHR) inputting prescriptions and patients chart; • Practice Management System (PMS) Registration, Scheduling and Billing; • File medical charts when needed; • Maintain patient flow to reduce waiting time; • Perform lab proficiency testing, run in-house lab tests, prepare outside lab specimens, check lab orders and bills for accuracy; • Participate in MA review of charts; • Send out Medical Records when requested by other offices; • Attend staff meetings; • Inventory and order medical supplies and materials; • Notify Clinic Manager when supplies need to be ordered or when vaccines or medications are out; • Serve as advocate for Indigent Program organizing forms for providers, instructing patients, helping patients complete forms and serving as liaison with drug companies; • Comply with all personal medical requirements including but not limited to: annual physical, current vaccinations (MMR, Tdap, Influenza, Hepatitis B), and TB testing (skin test or chest x-ray); • Attend meetings, trainings, and other work-related events as needed; and • Other duties may be assigned or may be modified as business needs dictate. Supervisory Responsibilities • This position has no supervisory responsibilities. Page 3 of 4 Medical Assistant Floater Last Revised & Approved 20120112 Version #3 Responsibility to Team: Actively support assigned team/department by participating in and supporting all team/departmental initiatives, proactively communicating with supervision, meeting assigned goals and objectives, and committing to embracing process improvement initiatives. Responsibility to Organization: Actively support SJWCFC by consistently meeting St. John's Mission, Vision, and Values; modeling positive interactions with patients, staff, and community; keeping informed of internal (e.g. policies and procedures) and external (e.g. legal or political matters) which may affect business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience • Medical Assistant Certificate required, with certification from an accredited program that meets ACA requirements strongly preferred; • Two years' related experience; • Medical terminology knowledge; • Strong charting/documentation skills; • Pediatric vaccination knowledge preferred; • Experience in community organizing; • Experience working in underserved communities such as undocumented workers, unaccompanied minors, LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness; and • Bilingual English/Spanish required (read, write, speak). Licensure/Certification - Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management: • CPR certification • BCLS, OSHA, Phlebotomy, and First Aid Certification • Medical Assistant Certificate • Reliable transportation Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual English/Spanish (read, write, speak) required. Reasoning Ability Ability to define problems collects data, establish facts and draw valid conclusions. Synthesize complex or diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables. Ability to interpret situations, characteristics, behavior, etc. and respond appropriately. Computer Skills To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS Word, and Internet software. EHR and PMS experience strongly preferred. Page 4 of 4 Medical Assistant Floater Last Revised & Approved 20120112 Version #3 PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee establishes and maintains effective work relationships with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems, including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains confidentiality. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. NOTE The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Signature Print Name Date

Created: 2025-01-27