Customer Service Representative - Medical Scheduler (...

Be the next:Customer Service Representative - Medical Scheduler (Remote) Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.Our CX solutions many prestigious brands in in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Medical Scheduler, you will contribute to Premier NX's success by managing one of our client's service levels.Why Work with Us:We are a place for people who love to help people. We provide customer service to some of the nation's most prominent brands. We are experts in regulated industries and help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their consumers with exceptional experiences. Our job is to make a positive impact on a consumer's life, at every single opportunity.We have a passion for the products we support. We are committed to superior account management and continual improvement. Just as important is our commitment to corporate values.We are looking to hire a Customer Service Representative (Medical Scheduler) to join our growing team. This position is based in New Providence, NJ and will work remotely.SUMMARY:The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.Full Time Position - Shift hours are 8am- 5pm EST Monday through Friday. KEY RESPONSIBILITIES:Support phone center with high volume calls, with focus on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review for all specialties within the practice and documenting service requestsSchedule clients serving multiple medical offices, taking into consideration client location, facility capabilities, insurance requirements, and type of examCommunicate effectively with clients and medical professionalsPerform other duties as assigned or directed to ensure smooth operation of the organization.Manage high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policiesDevelop reputation as an efficient service provider with high levels of accuracy.Provide excellent customer service to all internal and external customers.Alerts appropriate staff when for all physician schedule changes. Reconciles provider schedules when errors occur.Serves as a resource to internal and external customers.Makes patients, their families and physicians their primary focus.Actively seeks information to understand patient circumstances, problems, expectations.RequirementsQUALIFICATIONS:An outgoing personality, with excellent interpersonal skillsStrong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. Must to able to maintain professional behavior in stressful situationsAbility to navigate between several computer screens (e.g., EMR systems, CRM Software, Email and Web Browser) while actively listening and entering customer informationBilingual in English-Spanish, a plus, but not requiredEDUCATION and/or EXPERIENCE:Minimum of 2 years customer service experience with excellent communication skillsStrong computer experience working on multiple software programs specifically EMR systemsExperience with EPIC Hyperdrive a plusExperience working in Hospitals or Medical PracticesMust be authorized to work in the US without sponsorshipTogether, we can offer endless possibilities! What is next for you?We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

Created: 2025-01-26