Commercial HVAC Service Account Manager

Country: United States of AmericaLocation: CAA10: CCS-Phoenix, AZ 3802 E. University, Phoenix, AZ, 85034 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.About This Role As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers. Key ResponsibilitiesSell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)Create and maintain Sales Territory and Account plans where necessaryPresent at customer seminars to develop new and existing customer relationships and opportunitiesPromote Carrier value proposition linking customer objectives to Carrier solutionsUtilize CRM to manage customer interactions, activities, and opportunity pipelineExperienced seller in attracting new customers as well as building share value with existing customersAbility to seek out and access new service agreement opportunities both with existing customers and new prospect customersAbility to seek out or respond to repair opportunitiesEstablishing and building credibility with knowledge of Carrier products/solutionsStrong ability to develop and sustain customer relationshipsClearly articulate the value of Carrier's value offerings and how they map to the customers' needsAbility to detect the Customer's buying stage and adjust selling accordinglyEffective presentation and communication skillsPrioritize on best opportunitiesResponding to the customer requirements in a timely mannerGaining the booking/order in a timely mannerAbility to consistently achieve sales metrics and Annual TargetsTo effectively negotiate service agreement renewals when required Build and maintain strong relationships with Residential national accounts, including builders, developers, property management companies, and real estate agencies Required Qualifications:High School Diploma Or GEDMinimum of 2 years of experience in HVAC industry sales or services Must be able lift/carry up to 50 lbs, climb ladders/stairs, be comfortable working on roofs/platforms Preferred Qualifications:Bachelor's degree in related field preferredExtremely comfortable operating in a technical environment utilizing Microsoft based computer softwareOutstanding sales/negotiation skills and goal-orientated with strong time management and organizational skillsDemonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customersAbility to sell directly to end user customerPrevious experience in selling service agreementsDemonstrates ability to introduce others to cross sell and upsell within their base of customersAbility to work in a highly team-oriented and dynamic environmentDemonstrated ability to introduce others to cross sell and upsell within their base of customersDemonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packagesSelf-motivated and able to manage many simultaneous projects and responsibilitiesRSRCAR#LI-Hybrid#LI-On-siteCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Created: 2025-01-26