Customer Service Coordinator I

Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote Education: HS diploma or equivalent required; Associates in business preferred Experience: 0-3 years experience with data entry; SAP experience preferred Key Responsibilities: " Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments. * Maintain attention to detail with order entry and updates. " Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively. " Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken. * Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed. * Maintain professionalism while working on a fast-paced team with very specific service level agreements. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2025-01-25