Sr Depot Repair Technician

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery) Job Description Reports To: Field Services Manager Location: East Coast - Tewksbury, MA Position Summary: Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment. Crucial Job Functions and Accountabilities: * Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment. * Produce and distribute high quality Field Service Reports of work performed. * Promote and Quote service contracts for automation equipment customers. * Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment. * Quality Control support including new process development, technical communications, training, and solving. * Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company. * Maintain and update CRM database. Minimum Requirements/Qualifications: Travel Requirements: * Ability to travel overnight up to 25% Educational Qualifications: * Associate Degree in an engineering related field or equivalent experience (Bachelor's degree preferred) Experience Qualifications: * 3+ years' experience in mechanical troubleshooting and repair * High proficiency in technical troubleshooting and repair * Experience in customer relationship management * Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access) * Ability to efficiently learn and use CRM applications ( experience preferred) * Strong oral and written communications skills * Ability to operate independently, with initiative, and good business judgment * Strong interpersonal and time management skills * Ability to write reports, business correspondence, and procedure manuals * Ability lift and/or move up to 75 pounds Physical Requirements / Work Environment * Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear. * Prolonged periods of sitting required. What We Offer Compensation * Competitive Hourly Pay Rate * Additional shift differential for 2nd shift and 3rd shift positions * Annual performance-based bonus * Annual merit performance-based increase Excellent Benefits * Benefits & Total Rewards | Thermo Fisher Scientific * Medical, Dental, & Vision benefits-effective Day 1 * Paid Time Off & Designated Paid Holidays * 401K * Tuition Reimbursement * Employee Referral Bonus * Career Advancement Opportunities

Created: 2025-01-24