Account Executive

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Executive The Account Executive creates and drives the account plan to exceed the client's expectations, leads the Account team to deliver outstanding performance and ensures safety and efficiency are at the highest levels. This opportunity is leading a large account team with significant growth expected over the next several years, supporting a Fortune 50 client. THE TEAM The Account Executive will lead a large team of talented Material Handling, Base Building and Engineering professionals and technicians managing and maintaining a network of fulfillment and sortation centers in North America. Direct reports will include four Operations Directors responsible for discreet aspects of the 130MSF portfolio. They are supported by 14 regional maintenance managers (RMMs) who support a portfolio of client locations. A significant expansion of the portfolio is expected and additional RMMs will be added to the team to accommodate growth. Other key team leaders include a Finance Director, HR Director, Communications Director, Performance Director and Safety Director. MAJOR RESPONSIBILITIES The Account Executive is accountable for developing and implementing an account plan which will exceed our client's expectations and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans to exceed revenue and profitability. The Account Executive creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving. Safety, Innovation, Cost Optimization, Reliability and Uptime are essential to the success of the engagement. The client environment is a 24x7 operation which regularly requires engagement and leadership outside of normal business hours. ESSENTIAL FUNCTIONS CLIENT SATISFACTION * Executes the vision and strategy of the account plan ensuring the client objectives and interests are met * Ensures service delivery is high quality and exceeds client expectations * Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients * Responds to any client issues in an expedient and professional demeanor * Dives deep into issues to inform both near-term mitigations and long-term solutions to avoid repeating issues BUILDS AND MANAGES HIGH-PERFORMING TEAMS * Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback; provide recognition * Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables * Embody the firm's and client's values and core behaviors of collaboration, integrity and excellence * Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion FINANCIAL MANAGEMENT * Develops budget and manages to ensure plan is met or exceeded in both growth and profitability * Balance negotiating contracts, amendments, and/or minor changes to contract exhibits multiple times/year while protecting the account's people, performance, and financial position * Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography * Make investments as needed to ensure performance and growth objectives are achieved while still maintaining current year profitability COMPETENCIES CLIENT FOCUS * Dedicated to exceeding client expectations and continuous improvement thru rigorous application of proactive planning and lessons learned reviews * Proactively solicits and responds to feedback and input from the client * Establishes and maintains effective relationships with customers and gains their trust and respect * Experienced in managing multiple client contacts across a large geography * Able to manage through conflicting client priorities RESULTS-DRIVEN * Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail * Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required NATURAL COACH * Clearly establishes performance expectations and goals for employees * Provides point in time feedback to enhance performance of employees * Creates an environment with strong morale * Experienced in managing large and geographically diverse teams SOLUTIONS ORIENTED * Uses rigor and logic to solve difficult problems with effective solutions * Identifies issues before they become problems * Looks beyond the obvious and doesn't stop at the first answers * Realize operating leverage through process improvement, gaining capacity for value-added work INDUSTRY KNOWLEDGEABLE * An expert in industrial material handling or fulfillment/sortation centers * Minimum of 15 years of experience in a significant leadership role across the Americas with teams of similar scale PERSONAL CHARACTERISTICS * The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards * The candidate must possess strong communication skills, and the ability to influence others to achieve results * Bias for Action: Engages immediately to solve problems; able to course correct quickly as timetables and requirements change in response to the client's business needs; is capable of leading without 100% certainty of a solution in place; willing to do what it takes in all situations and build a team of the like-minded individuals TRAVEL * Travel: Will vary from 25% - 75% as the business requires * The position will be based daily in Downtown Seattle and the candidate must be able to manage a moderate to heavy travel schedule, sometimes with short notice * Relocation assistance will be a part of the offer package EDUCATION AND EXPERIENCE * Bachelor's degree, MBA or similar graduate degree desirable Estimated total compensation for this position: 375,000.00 - 450,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: Remote -Atlanta, GA, Chicago, IL, Dallas, TX, New York, NY, Seattle, WA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Created: 2025-01-24