General Manager

Additional InformationJob Number24207468Job CategoryProperty LeadershipLocationRenaissance Des Moines Savery Hotel, 401 Locust Street, Des Moines, Iowa, United States, 50309VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Stepstone Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.Job reference: 000205Salary: $150,000 to $160,000 + 401kDepartment: OtherLocation: Renaissance Des Moines Savery Hotel (401 Locust St. Des Moines, IA 50309)Division: StepStone HospitalityHours Per Week: 40Job DescriptionGeneral ManagerAs a General Manager at Renaissance Des Moines Savery Hotel, Des Moines, Iowa , you will oversee all aspects of the hotel’s day-to-day operations, driving financial performance, revenue growth, guest satisfaction, and team morale. You’ll collaborate closely with the VP of Operations, VP of Sales and Marketing, and the revenue generation team to implement strategies that ensure sustained success. The role includes managing a full-service Food & Beverage operation, including a restaurant, bar/bistro, catering, and over 12,000 square feet of meeting space.What You’ll Do?Guest Experience:Deliver attentive, courteous, and efficient service, ensuring exceptional guest satisfaction from arrival to departure.Oversee reservations, check-in/check-out processes, billing, and prompt resolution of guest inquiries or concerns.Team Leadership:Foster a positive, team-oriented environment that prioritizes guest satisfaction.Train and supervise staff, including front desk and Food & Beverage teams, to deliver consistent, high-quality service.Collaborate with the Operations Manager and other department heads to ensure seamless operations.Revenue Management:Maximize occupancy and revenue through innovative strategies and strong revenue management practices.Leverage expertise in corporate, group, and direct sales, as well as online travel agency (OTA) management, to drive profitability.Operational Excellence:Oversee total hotel operations, including safety, security, maintenance, and compliance with brand and company standards.Implement and manage performance plans, budgets, and forecasts to achieve financial goals.Analyze profit and loss statements, control labor costs, and manage expenses effectively.Food & Beverage Management:Lead the restaurant, bar, catering, and banquet teams to deliver exceptional service and drive F&B revenue growth.Ensure high standards in food presentation, cleanliness, and guest satisfaction.Preferred Sales Knowledge:Strong experience in corporate, group, and direct sales, as well as OTA management.Proven ability to build and maintain relationships with key stakeholders, including corporate clients, travel agencies, and local businesses.About You:Experience: Minimum of 4 years in hotel executive leadership (GM/AGM/DOS). Marriott-branded experience and prior sales experience preferred.F&B Expertise: Comprehensive knowledge of Food & Beverage operations.Skills: Exceptional communication, ownership mindset, and hands-on leadership.Proficiency: Strong understanding of budgeting, forecasting, labor management, and Microsoft Office (especially Excel).Availability: Flexible to work AM/PM shifts, weekends, and holidays as required.What We Offer?Competitive compensation and benefits.A supportive and inclusive workplace culture.Opportunities for professional growth and development within a leading hospitality company.About Us:StepStone Hospitality, a leading hospitality management company, is seeking a dynamic and experienced General Manager to lead the historic Renaissance Des Moines Savery Hotel. Ideally situated in downtown Des Moines, this world-class Marriott-branded hotel offers an exceptional business and leisure destination.At StepStone Hospitality and Renaissance Des Moines Savery Hotel, we are committed to diversity and equality. We value every individual’s unique contributions and ensure a welcoming environment for all.Take the next step in your career—apply today!We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This company is an equal opportunity employer.frnch1

Created: 2025-01-24