Customer Service Representative / Dispatch

Mr. Rooter is a premier provider of plumbing and drain cleaning services!The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.Required:Field incoming calls to increase sales & traffic for most efficient & effective servicesInterview customers by phone to obtain all necessary info to provide best serviceTrack sales and make regular reportsHandle customer complaints and customer concerns with billing or serviceDispatch Service Technicians to job sitesHandle Technician issuesTrack job tickets & time records and make regular reportsFollow-up on timely commercial collections and paymentsFollow-up with customers to ensure on time & satisfactory serviceExcellent people skillsSelf-motivatedIf you are service oriented and eager to learn a skilled trade, Mr. Rooter will provide the training necessary to get your career started. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, Mr. Rooter offers an ever-expanding variety of repair and maintenance services to both homeowners and businesses. Our goal is to be the premier provider of repair and maintenance services. As always, we will continue to listen to customers and expand service offerings to meet and exceed their changing expectations.

Created: 2025-01-23