Field Service Advisor

Interstate Power Systems is looking for an experienced Field Service AdvisorWriter for our Lakeville Minnesota location We are offering highly competitive wages Pay Range 25 30hour DOE Service Advisors fulfill a critical role in our operations They are responsible for building strong customer relationships by consulting with customers regarding their service needs Together with the technicians a Service Advisor ascertains the cause of the issues that prompted a given customers visit works to address and resolve those issues Were looking for a strong person to support our Generator customers by providing exceptional service through a strong understanding of the Generator service industry If you are a person with a commitment to quality and excellence then we want to hear from you Interstate Companies Inc is a dynamic organization that provides rewarding careers for more than 1600 employees in its corporate office and five operating units Interstate Assembly Systems Interstate Bearing Systems Interstate Energy Systems Interstate Power Systems and I State Truck Center Interstate is also a leader in Heavy Diesel Construction Equipment Off Highway Equipment and Agriculture Equipment At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction every single day Field Service Advisor Responsibilities Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards All aspects of transaction from taking appointment to completing invoice and collecting from customerAssist fellow service office employees with managing schedule and workloadManage technician time and monitor repair progress for maximum efficiencyWork with parts department by gathering information to complete repair estimates before updating customer for approvalWork with outside vendors for sublet work needed on customer unitsAssist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendorsField Service Advisor Requirements Basic computer skillsHigh school diploma or equivalentExcellent communication and time management skillsStrong problem solver with the ability to think outside of the box3 Years of Truck or Automotive Service Writing Experience RequiredField Service Advisor Qualities Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day to day challenging positionMechanical ExperienceComputer Skills Excel Word Excede OSEmployee Benefits Competitive Wages Be paid your worthUniforms fully supplied by InterstateTool program availableTuition assistance for educational and ongoing career growthHealth dental and vision coverage begins on the first day of the following monthPaid Time Off PTO starts accruing day one of your full time employmentHolidays 6 Holidays and 2 Floating Holidays per year401K with company matchingLong Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friendsEmployee Discounts available on products and servicesPaid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may facePaid Health and Well being screening for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration IPSRT

Created: 2025-01-22