Item Exception Processing Specialist

SUMMARY The Item Exceptions Processing Specialist is responsible for Return Item Processing and Unposted Item Repair for DDA and Savings Accounts, reviewing Stop Pay Suspect report, monitoring large item log and daily Charge backs, balancing Proof Suspense GL, correct teller cash outages, and to perform routine operational duties as needed. Item Exceptions employees have been designated as essential employees requiring them to be in the office or VPN access in event if inclement weather/disaster etc. ESSENTIAL FUNCTIONS * Process Return Item and Unposted Items including Unauthorized Returns; Fed Returns. * Process Charged back items, maintain large item return log, and special instructions for chargebacks, and review/return Stop Payment Suspects as directed by branch. * Process ACH Reclamations received from the US Treasury. Process ACH Origination Returns by debiting or crediting the settlement account and notifying the customer by fax or email. * Process ACH unauthorized and Revoked items received from the branches through Centrix to be returned through Fedline/FIS. * Balance GL Accounts: FED Returns clearing GL; DDA/Savings Unposted GL; Special Handling GL; Proof Suspense GL. * Review and correct ACH Exceptions item's account number or account type in GUI and send ACH FED and NFED NOCs (Notification of Change). * Verify CO ID numbers and missing customer notices on all New Stop payments. Receive Stop Pay Release Forms with customer's signature authorizing the bank to release the stop payment. * Maintain and update ACH Customer Contact information for existing and new ACH Originators. * Assist the Branch and Branch Support with account questions/comments regarding ACH, NOC's, ACH Returns, Reclamations, RIP/UIR and teller outages. * Monitor Customer Positive Pay accounts thru the First Bank Positive Pay website. Return/correct as requested after 10:00 a.m. customer cutoff. * Correct teller Cash outages on the TLRCASHD report that is uploaded daily. Balance combined branches Currency and Coin GL's with Over/Short reports. * Post Daily Proof Correction spread sheet on Infonet. * Assist Branch with Proof Correction questions. * Item Exceptions employees have been designated as essential employees requiring them to be in the office or VPN access in event if inclement weather/disaster etc., as defined by the Bank's BCP documents. * As necessary log tickets or contact vendors (FIS/Horizon, Charge-Back Manager, other financial institutions, etc.). * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * Work related experience should consist of duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2025-01-21