Customer Contact Center Specialist - Banking

Customer Contact Center Specialist - BankingLocation: Stoneham, MA, US (fully onsite position) Salary: $35K-$60K (salary depends on experience)Position OverviewWe are seeking a dedicated Customer Contact Center Specialist to join our banking team. This role is essential in providing exceptional support to our customers, ensuring their banking needs are met with professionalism and efficiency. The ideal candidate will possess strong customer service skills, a solid understanding of banking principles, and a passion for helping others.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional and timely mannerProvide accurate information regarding banking products and servicesAssist customers with account inquiries, transactions, and problem resolutionDocument customer interactions and maintain accurate records in our systemsCollaborate with team members to improve customer service processesIdentify opportunities for enhancing customer satisfaction and loyaltyQualificationsProven experience in customer support or call center environmentsMust have experience in Banking or Finance industry Strong understanding of banking products and servicesExcellent communication and interpersonal skillsAbility to handle customer inquiries and complaints with empathy and professionalismFamiliarity with customer service software and toolsPreferred experience in credit unions or banking institutionsBenefitsFull Benefits Included

Created: 2025-01-21