Program Customer Representative ( HYBRID TELEWORK)

**Description:** **WHAT WE'RE DOING** At Sikorsky, a Lockheed Martin company, we are committed to delivering world/-class sustainment solutions to our global customers/. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission/-critical needs are met/. **THE WORK** As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions/. Reporting to the Repairs Supervisor, your responsibilities will include: Interacting with customers before and after sales to ensure their needs are met efficiently and effectively/. Delivering on all contractual and financial commitments, directly impacting the repairs P&L/. Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities/. Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities/. Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs/. Maintaining ITC compliance and supporting cost, quality, and schedule commitments/. Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships/. **WHO WE ARE** We are a team of dedicated professionals who value collaboration, innovation, and excellence/. With a focus on delivering unmatched sustainment solutions, Sikorsky supports the Black Hawk platform and its operators worldwide/. Our team thrives in a fast/-paced environment where teamwork and adaptability are key to success/. **WHO YOU ARE** You are a motivated, experienced professional who excels in relationship building and communication/. You are comfortable working independently, managing complex tasks, and influencing key business outcomes/. You bring: Proven experience in customer service, program management, or a related field/. Strong interpersonal and relationship/-building skills across diverse cultural boundaries/. An ability to adapt to dynamic situations while maintaining a customer/-first mindset/. Excellent problem/-solving skills and a focus on achieving results/. **WHY JOIN US** Impact: Your work will directly contribute to the success of mission/-critical operations worldwide/. Growth: We invest in our people, offering opportunities to develop your skills and advance your career/. Innovation: Work on leading/-edge solutions in aerospace and defense/. Community: Join a team that values collaboration, diversity, and inclusion/. Help us support the Black Hawk fleet and our global customers-apply today to make a difference/! **Basic Qualifications:** - Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2/-3 years of professional experience; or 1 year of professional experience with a related Master's degree/. - Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment/. - Strong organizational skills with the ability to multitask and prioritize tasks/. - Excellent communication skills, both written and verbal/. - Ability to work under supervision and follow established procedures/. **Desired Skills:** - Experience with SAP/. - Intermediate proficiency in Microsoft Excel/. - Sikorsky experience/. **Clearance Level:** None **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match/. Should this match be identified you may be contacted for this and future openings/. **Ability to Work Remotely:** Part/-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility/. The specific weekly schedule will be discussed during the hiring process/. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees/. Schedules range from standard 40 hours over a five day work week while others may be condensed/. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits/. **Schedule for this Position:** 4x10 hour day, 3 days off per week **Lockheed Martin is an Equal Opportunity/Affirmative Action Employer/. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status/.** **The application window will close in 90 days; applicants are encouraged to apply within 5 /- 30 days of the requisition posting date in order to receive optimal consideration/.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges/. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work/. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility/. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work/. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility/. If this sounds like a culture you connect with, you're invited to apply for this role/. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications/. **Experience Level:** Experienced Professional **Business Unit:** RMS **Relocation Available:** No **Career Area:** Program Management **Type:** Full/-Time **Shift:** First

Created: 2025-01-21