Account Manager

Description Position Summary: Drive company revenue and customer diversification primarily through new business development. Scope: * Cultivate and qualify new business accounts using analytical research, warm lead calling and/or any other effective techniques. * Use a consultative and strategic approach to interacting with customers. * Understand your customers, their business, and processes and identify areas of needing improvement. * Develop and utilize a standard operating procedure (SOP) so that all relevant parties understand the requirements and expectations of the customer account. * Achieve profitability; demonstrate knowledge of market and competition; align work with strategic goals. * Pro-actively collaborate with HBL personnel to secure capacity and or 3PL services for customer solutions, resolution of issues, and monitor providers for on-time service, service functions, and compliance with HBL requirements. * Communicate regularly with operations; remain vigilant of ever changing freight needs of the company. * Enter data or supervise data entry into the TMW system and CRM to generate reports with opportunities with assigned current and prospective customers. * Contribute to bid packages and follow up with pricing opportunities. * Resolve customer concerns, questions and/or complaints. * Ensure shipments are properly executed according to our company's standard operating procedures, while meeting and exceeding carrier and customer expectations. Requirements Accountabilities: * Increase revenue month over month. * Grow and manage current/new customer accounts. * Provide weekly reports reflecting effort growing new/current accounts and logged calls. * Identify diverse customer opportunities and develop client relationships with the goal of maximizing Hill Bros. Logistics' profits while ensuring customer satisfaction. * Understand and monitor market trends, develop solutions, and present these solutions through the combined services of HBL. * Keep records of customer interaction; record details of inquiries, complaints and comments, as well as actions taken in CRM. * Ensure that work is complete and accurate; independently follow up with others to ensure that agreements and commitments have been fulfilled. * Listen to others and communicate in an effective manner * Recognize situations that warrant initiative and resolve issues, problems, or situations in a reasonable and timely manner. * Generate TMW reports to monitor and analyze carrier and customer data to draw conclusions and solve problems. * Provide excellent customer service to internal and external customers * Consistently report to work as required and complete normal work hours. * Comply with company policy and procedures.* Competency Statements: * Make decisions that support the goals and policies of the organization. * Take personal responsibility for the quality and timeliness of work, and achieve results with little oversight * Influence others to act in support of ideas, programs, or causes. * Develop ideas that provide solutions for our customer and carrier base * Enable co-workers to grow and succeed through feedback, instruction and encouragement. * Listen to others and communicate in an effective manner. * Build and maintain customer satisfaction with the services offered by HBL * Adapt to changing business needs with a variety of situations, individuals, customers and carriers. * Identify, assess and manage risk while striving to attain objectives. * Maintain attention to detail and pursue quality in accomplishing tasks. * Earn others' trust and respect through unwavering honesty and professionalism in all interactions. * Able to work with a variety of situations, individuals, and groups. Be open to different and new ways of doing things. * Manage own time, priorities, and resources to achieve goals. Skills: * Proficient using Microsoft Word and Excel * Able to write and speak using correct grammar * Work in a fast-paced, moderately high stress environment Education, certification, and experience requirements: * Preferred: 4 year degree | Will accept proven track record in lieu of diploma. * Supply chain experience. * Former experience on a team (example: former athlete). * Experience with TMW Innovative software helpful but not necessary. * Experience with CRM software helpful but not necessary.

Created: 2025-01-20