Complaints Analyst

Ascendo is thrilled to bring you this exciting opportunity in the ever-evolving financial services industry! We're seeking a motivated and detail-oriented Complaint Analyst to join a growing team that's driving operational excellence. This role offers a chance to collaborate across departments, solve challenging issues, and gain invaluable exposure to key business areas. If you're passionate about making a real difference in customer experience and compliance, this could be your next big move!Key Responsibilities:Investigate and resolve customer complaints, ensuring they are logged and tracked accurately.Partner with cross-functional teams to research complaints and identify solutions that align with company policies and regulatory requirements.Conduct root cause analysis to identify trends and areas for process improvement.Draft professional written communications to address customer concerns and regulatory inquiries.Monitor and ensure timely resolution of issues, including following up on escalated matters as needed.Develop and deliver reports to management summarizing complaint trends and outcomes.Stay up-to-date on relevant regulations and compliance requirements to ensure all processes meet industry standards.Qualifications:5+ years of experience in the financial services industry, preferably with exposure to customer relations, risk management, or compliance.Solid understanding of regulatory frameworks related to customer complaints (such as consumer protection and compliance standards).Exceptional problem-solving skills and the ability to handle complex issues effectively.Strong written and verbal communication skills, including experience drafting formal responses.Highly organized and able to prioritize tasks in a fast-paced environment.Bilingual in English and Spanish is a strong plus.Bachelor's degree preferred, with relevant certifications being an added advantage.Benefits:Competitive compensation package with room for career growth.Comprehensive health, dental, and vision coverage.Professional development opportunities to enhance your skills.Inclusive and collaborative work culture, offering visibility across various departments.ALL RESUMES RECEIVED WILL REMAIN HIGHLY CONFIDENTIAL AND NOT RELEASED TO ANYONE WITHOUT YOUR CONSENT. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.Contact information Daniel Longman

Created: 2025-01-20