Field Services Engineer

The Company SpectraWAVE is an early stage, fast-paced medical device start-up developing photonic solutions for the diagnosis and treatment of cardiovascular disease. Using breakthrough optical imaging technology along with advanced machine learning algorithms, SpectraWAVE will provide unrivaled actionable insight during cardiac catheterization procedures. The research and development team are composed of a small but diverse group of talented optical, electrical, mechanical, imaging and software engineers who strive to make a direct impact on patients' lives every day. ROLE PROFILE As a Field Service Engineer, you will be responsible for servicing medical equipment within hospitals and healthcare systems in the Northeast region, primarily focusing on New York, New Jersey and the New Haven area. Your main goal will be to ensure that all service agreements and warranty obligations are not only met but exceeded, consistently surpassing customer expectations. This role requires expertise in electro-mechanical systems, which you will gain through specialized training. Additionally, exceptional customer service and communication skills are essential. In this position, you will collaborate closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we work to revolutionize the industry. ROLE OVERVIEW *       Understand and comply with all department and company policies *       Provide management with a quarterly review and assessment of your assigned area of responsibility. *       Demonstrate proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders. *       Complete all administrative tasks within the required time frame. *       Provide technical support to end-users and fellow SpectraWAVE employees. *       Perform various scheduled maintenance activities, including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades. *       Troubleshoot, diagnose, and repair all SpectraWAVE products and associated equipment according to established procedures. *       Coordinate and execute system and hardware delivery and installation. *       Maintain a competent knowledge of and adhere to O.R. protocols and HIPAA standards. *       Complete all administrative duties, including but not limited to spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports, etc., within specified timeframes. *       Maintain all SpectraWAVE-provided items, including issued tools, calibrated tool sets, employee vehicles, laptops and other company-owned assets. *       Support and collaborate with SpectraWAVE teams to facilitate the company's goals. *       Provide feedback to headquarters and participate in continuous improvement projects as needed to enhance processes and identify efficiencies. *       Complete all required or assigned training, including equipment training for all SpectraWAVE products. *       Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system installation configurations and customer contacts, establishing rapport with the assigned customer base, and providing customer support *       May be required to complete other related duties as the need arises and/or assigned. . EXPERIENCE *       1-3 years of Field Service Experience preferred *       Associate's degree in related field or equivalent training/experience preferred *       Proven track record of troubleshooting electro-mechanical systems required *       Experience in the Medical Device Industry or other highly regulated field; Aerospace, Aviation, Military, etc. *       Good verbal & written communications skills. *       Proficiency with Microsoft Office. *       Experience driving customer satisfaction and work improvement *       This position requires driving travel, which may potentially include up to 20% overnight stays. *       Capable of traveling on short notice and available for air travel when necessary. *       A valid US Driver's license & ability to operate a vehicle. *       Ability to work weekends and "off hours" as needed to support customer and business needs *       Ability to regularly lift, move, slide, raise and/or place up to 50lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. *       Ability to wear personal protective equipment (PPE). *       Preferred *       General computer skills *       Comfortable working off hours with limited support *       Excellent administrative and record keeping skills

Created: 2025-01-19