Bilingual - UI Customer Service Representative (CSR) - ...

Salary: $32,686.00 - $60,471.00 AnnuallyLocation : Statewide, SCJob Type: FTE - Full-TimeJob Number: 171801Agency: Department of Employment and WorkforceDivision: Unemployment InsuranceOpening Date: 01/15/2025Closing Date: 1/26/2025 11:59 PM EasternAgency Specific Application Procedures:: Please apply online.Class Code:: AP01Position Number:: TBDNormal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 4Hiring Range - Min.: $36,000.00Hiring Range - Max.: $42,000.00Opening Date: 01/15/2025EEO Statement: Equal Opportunity EmployerVeteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesAbout UsBusiness is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast. Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW! Job Description: Are you a dedicated customer service professional with a knack for navigating multiple computing platforms and a passion for helping others? Our Bilingual UI Customer Service Rep will play a crucial role in handling Unemployment Insurance (UI) inquiries from Claimants, Employers, and other Stakeholders. Under general supervision, this position requires an individual who can provide accurate information and guidance while escalating issues when necessary. This position reports to the Unemployment Insurance Division located in one of the five Hubs across the state.Key ResponsibilitiesAnswer and handle inbound calls regarding UI inquiries from Claimants, Employers, and other Stakeholders.Provide general information and guidance in line with the operational procedures and guidelines of the South Carolina Department of Employment and Workforce (DEW).Properly utilize multiple, interfacing computing platforms to document call summaries, actions taken, and related disposition codes accurately.Follow operational procedures and guidelines regarding escalation and issue resolution, documenting the purpose of escalation and the resolution sought.Proactively communicate feedback to management regarding the customer engagement experience, including questions, concerns, complaints, and other feedback.Seek additional training and educational opportunities to promote internal movement.If you're ready to take on this challenge and help support South Carolina's workforce system, please apply. We look forward to hearing from you!Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position. Minimum and Additional RequirementsA High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center. A Bachelor's Degree may be substituted for the required work experience. The ability to navigate and toggle between multiple, interfacing computing platforms.Fluent in English and Spanish. Preferred QualificationsA Bachelor's degree and related experience. Additional CommentsSupplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 What is your highest level of education? Less than a twelfth grade education High school diploma or equivalent Associate Degree Bachelor's Degree Master's Degree or higher 02 Do you have at least at least one year of relevant experience in a contact center, insurance, and/or customer service? Yes No 03 Do you have the ability to speak and write in Spanish and English? Yes No 04 This position reports daily to one of five hubs across the state. Please select the hub to which you are applying. Charleston Columbia Conway Greenville Sumter 05 At SCDEW, a previous criminal offense or involuntary termination from prior employment are not automatic disqualifiers from employment. The agency takes the totality of a person's work history and background into consideration when making job offers. However, we do expect that individuals provide truthful and complete answers during the application process. Any misrepresentation could result in withdrawal of a pending job offer or termination of employment if selected for hire. By checking "yes" I am certifying that the work history listed on my application is accurate and that I have disclosed all involuntary terminations and any prior criminal convictions (excluding convictions occurring as a minor) regardless of age of offense. Yes No 06 How did you hear about this position with SC DEW? SC State Jobs Website - careers.sc.gov LinkedIn Facebook Twitter NASWA Job Board SC Works Center referral SC DEW current or former employee Received DEW Recruitment email Other 07 If "Other" selected, please specify. 08 Have you ever been employed by the State of South Carolina? Yes No 09 If yes, when and what agency/agencies? If no, enter "N/A". 10 The hiring range for this position is $36,000 - $42,000 per year. Are you willing to accept a position within that salary range? Yes No Required Question

Created: 2025-01-19