Program Manager

Title: Program ManagerSummary: The Program Manager will be responsible for overseeing and coordinating internal and external resources and interactions on large-scale, strategic and complex customer programs. The Program Manager will be the main point of contact to the customer for any live programs where parts are being produced as well as the main coordinator within organization across every function to ensure seamless interaction and delivery of customer commitment and expectations. This will include coordination of activities pertaining to customer demand planning, master production planning, vendor management, inventory management, quality management, operational performance and improvement initiatives, risk and issue management as well as internal and external communication and status updates. Essential Duties and Responsibilities Includes the following: Program Planning and Execution:Define program objectives, scope, and milestones; ensure alignment with organizational goalsOversee every aspect of a Customer Program from the time of manufacturing go-live Cross-Functional Leadership:Work collaboratively with project managers, cross-functional teams, and stakeholders to coordinate and drive program initiativesEnsure that project interdependencies and risks are managed effectivelyRisk Management:Identify potential program risks and develop mitigation strategiesActively track and manage risks to minimize program impactBudget and Resource Management:Develop and manage program budgets, ensuring efficient allocation of resourcesTrack program costs and provide financial updates to senior managementStakeholder Communication:Serve as the main point of contact for program stakeholders, including senior management, clients, and external partnersProvide regular updates, reports, and presentations on program status, risks, and key performance indicators (KPIs)Process Improvement:Identify and implement best practices to improve program efficiency and effectivenessFoster a culture of continuous improvement within the program teamCompliance and Governance:Ensure all program activities follow organizational policies, regulations, and industry standards. Maintain program documentation and governanceQualification Requirements: Excellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesProven experience leading cross-functional teams and managing complex, multi-phase projectsProject management skills and the ability to manage multiple tasks concurrentlyEffective communication skills for collaborating with cross-functional teams, clients, and stakeholdersStrong analytical and problem-solving skillsStrong supervisory and leadership skillsAbility to function well in a high-paced and at times stressful environmentEducation and/or Experience: Bachelor’s degree in business administration, project management or related field requiredAt least five years of related experience required, including customer interactionsPMP Certification - Project Management Professional CertificationExperience related to metal fabrication (e.g. roll forming, stamping, welding, assemblies) a plusSkills:Advanced level of Microsoft Office, including ExcelMS Project or other relevant Project Management Tools Physical Requirements: Prolonged periods of sitting at a desk and working on a computerWork Environment: Manufacturing and mill environment, office (some travel required)Competencies: Adaptability, Building Trust,Business Acumen, ConflictManagement, Communication, Continuous Learning and Professional Development, Critical Thinking, Cultural Sensitivity, Customer/Client Focus, Diplomacy, Initiative, Leadership, Managing Work, Negotiating, Planning and Organizing, Problem Resolution, Resilience, Results Orientation, Teamwork, Work Standards

Created: 2025-01-19