Customer Service Representative

Description We are on the lookout for a meticulous Customer Service Representative to be a part of our team. Stationed in San Jose, California, this role centers around customer service within a call center environment. The selected candidate will have the opportunity to handle customer interactions, maintain precise records, and manage customer accounts. Responsibilities: - Accurately and efficiently process customer credit applications - Maintain precise records of customer credit - Handle customer inquiries and provide appropriate solutions - Monitor customer accounts and take necessary actions - Assist in the preparation and review of contracts, amendments, extensions, and terminations - Track and monitor contracts and related documents to ensure timely renewals - Collaborate with legal and finance departments for contract inquiries and clarifications - Answer inbound calls and manage email correspondence with customers - Use Microsoft Excel and Word to input data and manage customer information - Schedule appointments and manage order entry. Requirements - Proficiency in answering inbound calls, demonstrating a responsive and proactive approach - Proven experience in call center customer service, showcasing excellent problem-solving abilities - Strong customer service skills, demonstrating the ability to handle customer queries and complaints in a detail oriented manner - Ability to accurately perform data entry tasks, ensuring all customer information is up-to-date - Excellent email correspondence skills, including the ability to draft clear, concise, and detail oriented emails - Experience with both inbound and outbound calls, demonstrating versatility and adaptability - Proficiency in Microsoft Excel, including the ability to manipulate data, use formulas, and create reports - Proficiency in Microsoft Word, including the ability to draft and format documents effectively - Experience with order entry, ensuring all customer orders are processed accurately and in a timely manner - Ability to schedule appointments efficiently, ensuring optimal use of resources and customer satisfaction. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2025-01-18