Customer Service Specialist - Revo Health

The Customer Service Specialist will demonstrate excellent customer service and documentation while communicating with patients, family members, clinic personnel or outside vendors.This is a full-time position working M-F from 8:30 am - 5:00 pm. After a period of training at our Corporate Office in Bloomington, this role will be remote.Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. Essential Functions:Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments. Inbound calls may also include follow up to questions on current billing statements, concerns regarding current services, and unpaid, denied or rejected billing claims. All communication should be documented according to current policy.Ensure professional communication with patients, clinic personnel, and outside vendors over the phone, via email or other written documentation and responding to all inquiriesMaintain a working knowledge of health care plan requirements and health plan networksVerify and document insurance information as defined by current business practicesOther daily functions may include:Review Explanation of Benefits (EOB), researching denials, rejections and/or excessive reductionsEnsure appropriate forms are used when requesting adjustments, insurance transfers or other specific account changesMake outbound phone calls to patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policyTake inbound phone calls through the Centralized Scheduling line as assignedAny and all other duties as assignedEducation and Experience Requirements:High School diploma/GED or equivalentCustomer service experienceExperience in accounts receivable or billing practices as it relates to healthcare preferredBenefits & Compensation: Actual starting pay will vary based on education, skills, and experience.We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here. Essential Requirements:Ability to:Comply with company policies, procedures, practices and business ethics guidelines.Complete job required training.Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendanceWork in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be requiredWork at an efficient and productive pace, handle interruptions appropriately and meet deadlinesCommunicate and interact in a respectful and professional mannerPrioritize workload while being flexible to meet the expectations of the daily operationsApply principles of logical thinking to define problems, establish facts, and draw valid conclusionsUnderstand and execute a variety of instructionsEffectively operate equipment and communicate on and operate the phone systemWork independently with minimal supervisionTravel to other work locations, if requiredPerformance Expectations - Revo Health's Core Values:Integrity - Do the right thing and take responsibility for what you do and sayService - Consistently contribute to deliver an exceptional experienceQuality - Act with high purpose, committed effort, and skillful execution to exceed expectationsInnovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectivenessTeamwork - Be a part of the whole; support each other positivelyEnvironmental Conditions:Office settingHigh volume call-center environmentNotes:Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

Created: 2025-01-18