Customer Experience Specialist

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials ("smart" is in our name, after all).Are you passionate about providing exceptional customer service? Join our Smartpress team and be the voice of our brand! We are seeking a dedicated Customer Experience Specialist to maintain strong customer relationships by promptly responding to inquiries via phone, chat, and email. If you thrive in a fast-paced environment and have a knack for problem-solving, this role is for you!Shifts available: Monday through Friday 9:00 am - 6:00 pm (hybrid work environment between office and remote working locations)A variety of these traits will help land you this job. If you have:customer service experiencea focus on qualitystrong problem solving skillsexperience assisting customers via phone, chat and/or emailability to multi-taskstrong written and verbal communication skillsknowledge of the printing industrya "customer comes first" approachOn top of that you must:provide quality customer service by assisting clients with questions and/or concernsprovide regular communication with team memberspay close attention to detail to complete projects accurately within deadlines, while meeting company quality standardsbe an intuitive thinker and problem solver to successfully troubleshoot in a timely mannerbe self-motivated, a fast learner, and show initiative to seek out customer and corporate needshave the ability to work independently, make decisions and solve problems independently, effectively and creativelyapply effective time management and self-management skillsunderstand and maintain the confidential nature of company, employee and customer informationIn this position, you will:prepare for customer phone calls, emails and chat inquiries through continuous learningof our products, processes and policieseffectively manage a large volume of incoming calls, emails and chat requestsidentify and assess customer expectations, aiming to achieve total customer satisfactionrespond to customer inquiries with understandingresolve product and service issues in a timely manner by finding the resolution that best meets the customer's needsinvestigate, review, and respond to customer complaintsassist in entering rework tickets as neededTo get hired at The Bernard Group, you MUST be:able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization willing to admit when you make a mistake (it happens to the best of us)fiercely loyalty to both our customers and teamstrustworthy, reliable, and easy to get along withenthusiastic and eager to take on new challengesadaptable and willing to wear whatever hat gets the job doneTBG Overview:We're a 900-person visual merchandising companyWe are 100% employee-ownedWe offer a generous paid time off benefit that increases with tenureWe offer a hybrid work environment between office and remote working locationsCompensation Range: $39,520 - $43,680 annually*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.Benefits Overview:The Bernard Group offers a competitive variety of benefits designed just for you:Healthcare, dental, life insurance, disabilityPaid parental leaveRetirement Savings programs:Employee Stock Ownership Plan-100% Employee-Owned401k with a company matchCareer Development OpportunitiesFlexible Work HoursTuition ReimbursementEmployee Referral ProgramSafe & Clean Manufacturing EnvironmentWhat, still want more? We have it.A culture of freedom, trust and a passion for excellence!Collaboration and teamworkTalented, empowered and engaged co-workers by your sideWe have fun!The Art of Teams at TBG:We came to understand how small teams of top talent with the right chemistry will consistently outperform a centralized production process. We put a great amount of energy into building individual teams in order to handle the speed and details of retail. It's the difference between average and being a world class service provider. If you have the talent to do this job, a passion for excellence, and are interested in joining the TBG team, please click 'Apply' to submit your application.Thanks!The Bernard Group, Inc.

Created: 2025-01-18