Customer Service Representative

Location - South Plainfield, NJWage Rate - $20Hours - M-F 8 AM - 5 PM (1 hour lunch)Essential Functions:• Provide high-volume problem-resolution for customers, warehouses and carriers.• Enter shipping / delivery appointments into TMS / WMS.• Enter stop order changes sent back from transportation companies.• Work with shippers' customer service representatives on exceptions, rush orders and order changes.• Complete the data entry of load appointments, changes, and follow-ups. Build or enter orders (ad hoc) for billing purposes and customer orders. • Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed. • Notify customer service representatives of any service failures.• Follow up and track all rescheduled appointments and late deliveries.• Provide problem resolution and customer service for vendors, customers, and consignees, etc.• Work with carriers to improve performance and resolve issues.• Resolve scheduling issues.• Work with carriers to improve performance and resolve issues.• Review and reconcile variances between carrier invoices and system charge calculations.• Communicate and coordinate with shipping warehouses and regional transportation personnel on charges created or approved by the field. Places and follows up with operations through internal communication systems. • Monitor AR with information on carrier changes when the Customer needs to be invoiced.• Provide Proofs of Delivery when needed by Customer.• Review carrier aging report, process aged invoices and correct as needed.• Process and audit carrier balances due invoices.• Process and audit overcharge claims.• Tracking, tracing and processing detention orders • Follow attendance policy, show up for work on time and ready to work assigned shift.• Other duties as requested.

Created: 2025-01-18