Customer Service Rep

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world. Our PurposeTo transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.Job OverviewReporting to the Customer Service Manager, the customer service professional will work directly with customers (Dealers (contractors), Manufacturer Representatives, and Distributors) to facilitate the buying process. This will include processing order entry, product support, researching order status and providing shipping information. This position requires a strong technical aptitude and leadership skills. We're seeking a candidate who's proficient in managing customer communications in a courteous and friendly manner. Customer Service requires the desire for continuous learning in working with Epicor, WeDoGeo, OneLink, Salesforce, eCommerce applications and MS Office Suite. The position requires high energy along with attention to detail in a fast-paced environment.You'll receive an attractive compensation package including a competitive salary, 401K with match, great health benefits (includes medical, vision, dental and prescription coverage), tuition reimbursement, paid vacation and sick time, yearly reviews with potential merit increases and more.Responsibilities and Duties Enter and process orders taken over the phone, fax, email, or OneLink and WeDoGeo from Dealers, Reps and Distributors. Checks production capabilities and pricing. Works closely with plant operations and shipping to fill orders within established lead-times. Work with Tech Service, Sales Managers, and other departments to answer customer questions. Maintain customer accounts and profiles as needed in Epicor. Provide customer-driven information to the organization via Salesforce. Adhere to pricing policies and order entry procedures. Will work closely with Customer Service manager to learn all department operations.Qualifications 3+ years of experience in Customer Service. Significant inbound telephone experience in business-to-business product support. Preferred Bachelor's degree in business, marketing, or related field (or equivalent experience and education). Excellent teamwork and cross functional skills working with Sales, Manufacturing, Finance and Engineering. Outstanding written and verbal communication skillsAll offers of employment are subject to a pre-employment drug screen.We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.Workspace LocationHybrid workspace. Individuals would have the flexibility (performance based) to work up to two days a week from home after a 6 month training program.

Created: 2025-01-18