Medical Office Admin Support

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency and customer service skills. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research, and responding to telephone inquiries. Your Impact Responsible for patient appointment scheduling Creation of new patient charts and maintenance of patient records Scanning and filing patient documents and ensuring complete and accurate information Managing incoming phone calls Obtaining insurance authorization Providing financial counseling for patients and posting over the counter (OTC) payments Daily document research on an electronic health/medical record system Minimum Qualifications Minimum Qualification: High school diploma or GED required. Less than 1 year of customer service, administration or related experience. A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures. Preferred Qualifications and Experiences: 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase). Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols. Associate's degree. Ability to type 40 correct words per minute. 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems. Basic administrative math accounting skills. Physical Requirements: While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Additional Success Factors Excellent organizational skills and the ability to manage multiple tasks with a high degree of detail orientation in a fast-paced environment. Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues. Personable office professional with strengths in cultural sensitivity and rapport-building in diverse populations. Strong interpersonal, oral, and written communication skills. Demonstrated ability to provide a high level of customer service. Act with integrity, remaining honest, transparent, and respectful. Keep the patient at the center of everything you do. Foster open collaboration and constructive dialogue. Continuously innovate new solutions and respond to change. Focus on superior outcomes and calibrate work processes for outstanding results. Ability to work with physically challenged individuals. Compensation and Benefits (California Only) Pay range of $21.00- $24.00/hour + bonus + benefits. This pay range is posted to comply with California Law. Hanger salary ranges in other states will vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You Competitive Compensation Packages 8 Paid National Holidays & 4 additional Floating Holidays PTO that includes Vacation and Sick time Medical, Dental, and Vision Benefits 401k Savings and Retirement Plan Paid Parental Bonding Leave for New Parents Flexible Work Schedules and Part-time Opportunities Generous Employee Referral Bonus Program Mentorship Programs- Mentor and Mentee Student Loan Repayment Assistance by Location Relocation Assistance Regional & National traveling CPO/CO/CP opportunities Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. #J-18808-Ljbffr

Created: 2025-01-18