Customer Service Specialist Principal

**Working Title: Canteen Operator** **Agency: Human Services Department** + **Job ID** : 83204 + **Location** : St. Peter + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/13/2025 + **Closing Date** : 01/21/2025 + **Hiring Agency/Seniority Unit** : Human Services Dept / DHS St Peter AFSCME + **Division/Unit** : St Peter / Forensics Vocational C + **Work Shift:** Day Shift + **Work Hours** : 9:00am - 5:00pm + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $23.76 - $32.06 / hourly; $49,610 - $66,941 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : Forensics Vocational + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (: Yes **The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.** **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Forensic Mental Health Program provides mental health evaluation and treatment services to individuals diagnosed with a mental illness who present a risk to public safety. This is a safe and secure treatment environment. The Direct Care and Treatment Forensic Mental Health Program is looking for an excited, qualified person-centered, compassionate individual that will enjoy working with a diverse population as the St. Peter, MN campus' Canteen Operator. The Canteen Operator primarily provides coverage to ensure sales and services continue at our various canteens and stores on campus. This individual will work with a variety of items, inventory, and outside vendors. This qualified individual will primarily be responsible for tracking/maintaining inventory and sales records. This individual will also ensure fiscal control, processing invoices for payments, and transactions are completed in a timely manner with accuracy. Other responsibilities include but are not limited to: + Comply with MN Dept. of Health's Food Code and ensuring safety and sanitation standards. + Interview and train potential patients to work in the canteen/stores as part of the patient's vocational programming advanced placement progression. + The ability to problem-solve in the moment and work through difficult situations **.** **Minimum Qualifications** To qualify, you must have: Working knowledge of specific conditions of clients at the Forensic Mental Health Program i.e. mental illness, developmental disabilities, personality disorders, psychopathic personalities, chemical dependency etc. Demonstrated competence in all staff mandated trainings to include but not limited to CPR, First Aid, VAA,TI, PST, Right to Know, Infection Control, etc. Experience in working alongside patients and staff at the Forensics Mental Health Program. Ability to process transactions, learn and operate a cash register, and maintaining a price scanning barcode system. Bookkeeping skills sufficient to operate within a budget at Forensics Mental Health Program, tracking all spending/expenditures, sales, and profits. Data entry skills sufficient to enter and update financial data into computer applications and Forensics- specific systems such as Microsoft Word, Microsoft Excel, and other mailroom applications to include the Forensics Operations Management System Driver's License to operate and use a state vehicle to purchase items that cannot be ordered or shipped in. English Language skills sufficient for the ability to read, write, and speak to sell market items to customers. Leadwork skills sufficient to work with and lead a diverse client/patient working population within the Forensics Mental Health Program. Math skills sufficient to quickly be able to add, subtract, process transactions, and make change with accuracy. Spreadsheet skills sufficient to use and operate Microsoft Excel to keep up to date records of transactions and purchases within the Forensics Mental Health Program. **Preferred Qualifications** The following qualifications are strongly desired of applicants seeking consideration for this position: + One year experience providing customer service to forensic clients/patients in a secure therapeutic environment. + Experience maintaining accurate financial and inventory records. + Knowledge of forensic services specific policies related to a secure perimeter setting and canteen operation **Additional Requirements** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email . Please indicate what assistance is needed.

Created: 2025-01-17