Customer Service Representative

Customer Service RepresentativeDepartment: Emerald LogistixEmployment Type: Full TimeLocation: BeaumontCompensation: $17.25 - $24.50 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, ensuring their needs are met and providing outstanding service. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, or in-person promptly and professionally.Resolve customer complaints and issues efficiently while ensuring customer satisfaction.Provide detailed product and service information to customers.Process orders, returns, refunds, and exchanges accurately.Maintain customer accounts by updating relevant information in the system.Collaborate with other departments to address customer concerns and improve processes.Document customer interactions and feedback for reporting purposes.Skills, Knowledge and ExpertiseHigh school diploma or equivalent; bachelor's degree preferred.Excellent communication skills, both written and verbal.Strong problem-solving and multitasking abilities.Proficiency in computer systems, including Microsoft Office and CRM software.Ability to remain calm and professional in challenging situations.Empathy and a customer-centric attitude.BenefitsOpportunities for career growth and development.Health, dental, and vision insurance options.Paid time off and holidays.A dynamic and collaborative work environment.

Created: 2025-01-17