Customer Service Representative - 8:00AM to 5:00PM

Who Are We?JP Mascaro & Sons is a locally owned and operated private family-owned company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest most successful fully integrated solid waste companies serving the mid-Atlantic area. We started with a business plan 1964 that remains unchanged today: serve your customers well, treat your employees as family, and work hard. Come Join Our Family!We are seeking a Customer Service Representative at our Allentown, PA division. This position coordinates closely with the trash and recycle Route Supervisors, and drivers to ensure the orderly and efficient dispatch of transportation assets to ensure prompt and efficient execution of the daily scheduled routes. Ensures all crews complete their daily assigned routes, and coordinates special pick-ups and missed pick-ups, should they arise.Shift & Hours:Monday - Friday8:00AM to 5:00PMSome weekend work may be requiredSome earlier start times may be requiredWhat You Will Do:Monitor, enter, and update customer service calls throughout the dayCommunicates with drivers and notes start times and estimated completion times, ensuring crews stay on scheduleOperate technology to receive and relay information to trash and recycling crewsStay in periodic contact with crews throughout the day on a set schedule to keep abreast of any issues that may affect daily productionMaintain a communications log listing deliveries and pulls, problem stops, equipment problems and breakdowns, service issues, and any other pertinent information regarding the operation per the contractTrack and update hours of service as crews complete their daily assignments and reports daily to the operations managerCommunicate with customers regarding special pick-ups, questions, issues or complaints, if anyReports to route supervisors and/or operations manager regarding any issues that impact the production of the routeResponsible for creating and summarizing daily operational reports, and any other reports as requiredImmediately informs management of any accident or safety/compliance concernsCalls each truck twice daily with the "Be Safe" message for the day. Must keep a record of all calls on the log formReports any customer relations issues, if any, to the general managerOther administrative duties as assignedYou Have:Two (2) years Customer Service experience requiredProficiency in Microsoft Office products requiredA strong customer service focus and excellent customer service skillsExcellent oral and written communications skills and the ability to carry out oral and written instructionsAbility to establish and maintain professional working relationships with co-workers, employees, managers, officials, and the general publicWe Offer:Competitive Salary Health InsuranceLife Insurance401K with Company matchEligible for Annual BonusA fun, family environment and much more!!For over 40 years, our motto has been "If it's service, it's us". We cannot meet the goals of our company if we do not satisfy our customer's needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees. For more information about J.P. Mascaro & Sons, please visit our website at An Equal Opportunity Employer! We prohibit discrimination and harassment of any kind based on age, race, color, sex, gender, gender preference, sexual orientation, national origin, religion, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local, state and federal laws. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact the Human Resources Department ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted.

Created: 2025-01-17