Front Desk Area Specialist

**Job Overview:** This position requires adaptability to different situations and the hours may change in the future/. Must possess strong leadership, communication, and time management skills/. Must be detail oriented and can multi/-task/. Responsible for quality, consistency and overall customer service presentation to residents and guests/. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms of each building in span of control/. This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed/. **Your Responsibilities:** + Assists in vacation, sick time, leave of absence, and last/-minute shift assistance coverage/. + Adheres to company policy in all assigned Properties/. + Needs to have a reliable form of transportation and communication/. + While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed/. + When on assignment, needs to maintain and treat their work areas in a neat and safe manner/. All safety procedures must always be adhered to/. Any safety issues must be brought to the attention of the Property Manager immediately/. + Responsible for checking the fire alarm panel to ensure that it is in normal status/. Reports any indicated troubles in writing to the Property Manager immediately/. + Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision/. + Responds to emergency situations in a timely and efficient manner within two hours of notification/. + Reports all complaints/issues to The Director of Operations/Front Desk Coordinator/. + On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator/. This includes, but is not limited to weekends, nights, and holidays/. + May be assigned other duties and responsibilities as required/. **Skills and Qualifications:** + High school diploma or equivalency required/. + Bachelor's degree from a four /(4/) year college or University in Hospitality Management preferred/. + Two /(2/) to three /(3/) years of supervisory experience preferred/. + Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred/. + Effective written and verbal communication skills/. + Multiple language fluency is desirable/. + Strong customer service, communication and interpersonal skills required/. **Physical Requirements:** + Ability to lift 30 - 50 lbs + Work in an upright standing or sitting position for long periods of time/. + Handle, finger, grasp and lift objects and packages/. + Reach with hands and arms/. + Communicate, receive, and exchange ideas and information by means of the spoken and written word/. + Ability to navigate the property/building quickly and easily as required to meet the job functions/. + Complete all required forms/. + Possess knowledge of multi/-building operations + Ability to work extended hours, nights, and weekends based on project requirements/. + Driving is required/. **What We Offer:** As a full/-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision/. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match/. Occasional travel may be required to attend training and other company functions/. **Compensation: $20/.00 Hourly paid bi/-weekly** **Disclaimer** **:** The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification/. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job/. This is not an all/-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time/.

Created: 2025-01-17