CUSTOMER SERVICE REPRESENTATIVE

Company Overview:Health Aid of Ohio (HAO) is a federal supplier and service provider of home healthcare products. We are committed to safely providing our clients with mobility, home accessibility and vehicle accessibility. Our products include a wide selection including power and manual wheelchairs, walkers, bathroom safety equipment, ramps, vertical lifts, stair lifts and vehicle lifts. Position Overview:The Customer Service Representative is responsible for performing tasks relative to scheduling, order tracking and communication with patients/clients and the VA. This position reports directly to the Customer Service Manager.RequirementsResponsibilities & Qualifications:Responsibilities:Assisting in day-to-day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ serviceEnsure all messages have been retrieved and return calls madeUpdate notes in website; contact VA purchasing agents by phone and email as neededOrder all parts that were approved by the VA; data enter all PO's for parts ordered; charge up PO's in TIMS once parts are ordered; deplete inventory on patient order Schedule deliveries and pickups with the patient as neededEnter orders on website for all rehab orders received from the VAForward rehab orders to purchasing to be ordered and update websiteAssist with obtaining quotes for RehabAssist with scheduling Rehab evaluations and deliveriesWorks open order reports, open scheduled and equipment receive reportsAssists with resending open work orders and resolution of issuesFile away all completed orders; place all files in designated locations, by status in active file drawerCheck work area to ensure that files are not exposing patient informationComplete daily status reportGeneral office duties and other tasks as neededResponsible for any additional assignments requested by the Customer Service Manager, President or any other ManagerRegular attendance is a necessary and essential function of the jobMust complete 10 hours of continuing education credits, relevant to this positionMinimum Qualifications:Graduate from an accredited High School, or GED equivalentExcellent communication/phone and customer service skillsPrevious data entry experienceTyping and ten key skillsProficient knowledge in the Microsoft Office Professional SuiteDetail OrientedProblem SolverAbility to multitaskMust be able to read and speak English fluently Responsible and cooperative attitudePhysical Requirements:In an 8-hour day, the employee lifts/carries 2 lbs. frequentlyIn an 8-hour day, the employee stands/walks 2 hoursIn an 8-hour day, the employee sits 6 hoursIn an 8-hour day, the employee drives a car/truck 0 hoursWhat we offer:Health Aid of Ohio provides a range of benefits to meet your current and future needs. Our benefits offer quality choices to support the well-being of our employees and their families. These are a few of the benefits we offer:Medical and prescription drug coverageDental and vision insuranceShort- and long-term disability protectionPaid vacation and personal time off 401(k) savings plan with company matchLife insuranceHealth Aid of Ohio is an equal opportunity employer with an Affirmative Action Plan providing employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.By signing below, I acknowledge that I have read and understand what my job description is, whom I report to, and what my daily responsibilities and duties are. I also understand that this job description and the performance of the daily responsibilities and duties is what my performance reviews will be based upon. Signature DatePrinted NameSalary Description $17-$18 per hour

Created: 2025-01-16