Customer Experience Represenative

Job purposeA Customer Experience Representative is the primary point of contact for customers and outside sales personnel regarding order and product questions. They also serve as a link between customers, manufacturing, traffic and purchasing. A Customer Experience Representative is responsible for all order entry/order evaluation for windows and doors manufactured daily.Duties and responsibilities Review and enter all incoming order and quote requests Develop and maintain relationships with existing and new customers Partner with outside sales team to assist with customer needs Answer/Evaluate customer questions on technical product, pricing and or/billing and direct to the corresponding area if needed. Evaluate and enter all warranty requests Responsible for taking phone calls and emails on product/order related issues from customer, homeowners, sales, and internal customers. Researches and provides problem resolution. Communication with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions Perform other duties as assignedQualificationsRequired 2 or more years of prior customer service experience Strong positive attendance history Proficient computer skills Clear communication skills with the ability to use positive language Ability to multi-task and manage expectations Attention to detail Team orientedPreferred Phone customer service experience Knowledge of the fenestration industry

Created: 2025-01-16