Event Captain/Server

As the Event Captain of Pebble Bar ("the Company" or "restaurant"), you are responsible for the successful execution of event service from start to finish. To the guests whom you interact with, you are a direct representation of the restaurant and of our events program. As such, it is your responsibility to do everything you can to provide our guests with the best possible experience. More granularly, you are responsible for: The set-up and breakdown of each assigned event Running line-up for other staff members before each event and ensuring the team understands all necessary event details Being the client's main point of contact throughout the set-up, execution, and breakdown of the event Assisting client and team with any issues that may arise over the course of the event Checking in with client periodically to make sure they are satisfied with the event Communicate with other departments including the kitchen and door team prior to the event start time to ensure everyone has correct information and all parties are aligned. Keeping in communication with service team and kitchen throughout event to ensure food service is being executed in a timely, considered way Actively participating in service as a server, including but not limited to passing drinks upon arrival, running food, bussing tables, and replenishing drinks as need be, leading by example for the rest of the team Greeting external vendors and getting them settled to ensure that they are set up in advance of event, and checking in periodically throughout event to ensure they have all the support they need Upsell when possible during the event Approach client near end of the event to see if they would like to extend the event or make last call Ringing in check at the close of the event, presenting bill to client for final payment if necessary Overseeing transition of Johnny's from event to regular service if necessary in collaboration with management team. Writing an end-of-service report for management team before close of evening, detailing anything of note including guest satisfaction, any incidents, team's execution of service and notes of improvement to consider for next event Maintaining a warm, hospitable, and professional tone throughout the duration of your communication with each guest and staff member. Being an ambassador for the Pebble Bar brand, including but not limited to being able to speak fluently about the building, its history, our restaurant and menus, etc If guests ask you for event pricing and / or availability, direct them to Joel Working regular server shifts on the 3rd floor or Johnny's as needed when we don't have private events scheduled. Assisting Event Director with administrative tasks as needed, learning and understanding sales, pricing, packages, minimums, etc., so that you can answer new inquiries for Event Director if/when they are away on vacation.  

Created: 2025-01-16