Customer Care Representative

Job DescriptionPay between $16 and 20 per hour. Full-time hours that could include, nights, weekends, and holidays.Join the Slumberland Team! As a family-owned company, we've always recognized the importance of putting people first, in everything we do. At Slumberland, you'll find fulfillment at work, surrounded by people who care about you, and encourage you to be your best.Customer Care Representative Job HighlightsSlumberland offers best in class benefits including:Full Benefits Package: Medical, Dental, Vision, and moreUp to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day401K Retirement and Profit SharingTuition Reimbursement, Training Career Development, Advancement OpportunitiesOn-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it ... daily, weekly or whenever a need arises. Access your pay when you need it!Generous Merchandise DiscountPotential Franchise OwnershipPaid HolidaysNo-cost mental health and wellbeing support through our Employee Assistance ProgramEmployee Referral programCustomer Care Representative Job DutiesThe Customer Care Representative enthusiastically facilitates the process of sales, check out, payment, product fulfillment, delivery, and ensures a positive Slumberland experience for our customers. Passionate about customer experience with the ability to cultivate loyalty and satisfaction through exceptional customer service and supportProcess web orders; communicate to stores and customers via email and phone on order completion or issuesManage incoming chat sessions for the entire organization via chatting personally with the customer or connecting them to a store employeeSelf-motivated to solve problems and find the best possible solutions to balance customer expectations and company interestsBecome a subject matter expert on the products and services offered, practicing selling strategies, and achieve performance objectives set by the leadership teamRequirementsCustomer Care Representative Job RequirementsHigh school diploma and a minimum of one-year administrative or customer service experience General working knowledge of Microsoft Office and Outlook with proven success in office communication techniquesRetail software and ECommerce experience preferredAbility to prioritize tasks and demonstrate high level functioning under pressureAbility to use hands for typing for up to 10 hours per dayAvailable to work a flexible schedule, including weekends, evenings and holidays

Created: 2025-01-15