Project Manager, WholeYouNYC Network Excellence

Company Overview: Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at . Program Description: PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 200 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings. Position Summary: We seek an experienced Project Manager to manage WholeYouNYC network continuous improvement, integration and impact initiatives. The Project Manager will be responsible for proactively identifying network enhancement opportunities, executing special projects from conception to completion and building internal and partner capabilities that foster WholeYouNYC integration continuous improvement, growth and impact. The ideal candidate will leverage strong project management skills to excel in a fast-paced environment. Specifically, the Project Manager, WholeYouNYC Network Excellence will: * Provide social services resource navigation expertise and support to WholeYouNYC teams, Neighborhood Health teams, CBO and healthcare partners promoting high-quality care coordination, network integration, efficiency and effectiveness. * Oversee general WholeYouNYC network maintenance and management ensuring that referrals are accepted, acted upon and resolved in a timely manner. * Work with internal teams and network partners to determine capacity and needs within the network. * Evaluate and optimize WholeYouNYC workflows ensuring seamless integration across the network. * Support the development and implementation of a robust framework for onboarding WholeYouNYC network partners. * Initiate, maintain and deepen relationships with WholeYouNYC network partners ensuring continued participation in the network. * Plan and deliver trainings on WholeYouNYC social service offerings and best practices, as needed. * Lead and conduct audits of network activities ensuring adherence to business standards, partner and government requirements. * Lead discussions with internal teams and external partners on service eligibility, community resource network use and best practices, troubleshooting network issues as they arise. * Work collaboratively with Quality & Evaluation to manage, analyze, and report on WholeYouNYC data and performance. * Develop and implement network policies and procedures, workflows and guidance documents that enhance network effectiveness. * Support the definition and implementation of appropriate participant-centered assessments for the WholeYouNYC network. * Support and lead change management initiatives to ensure smooth transitions and effective adoption of new WholeYouNYC processes, policies and procedures. * Support the development of our Healthcare-Community Partnerships, identifying new partnership opportunities and leading / supporting proposal developments, as needed. * Manage programmatic relationships with referral platform and other technology vendors, troubleshooting issues and managing enhancements ensuring underlying network technology solutions facilitate network efficiency and effectiveness. * Perform other network optimization, project management, portfolio development and change management duties, as assigned. Qualifications and Experience: * Bachelor's degree from four-year college or equivalent. * Prior work experience in project management reflecting a strong understanding of project management methodologies. * Past direct social services case management experience required. * A strong familiarity with and understanding of the public health, social services and healthcare landscape in New York City. * Self-motivated, highly organized with the ability to work autonomously. * Excellent presentation, communication and interpersonal skills. * Proven experience leading cross-functional teams to successful outcomes. * Detail oriented possessing strong analytical and problem-solving abilities. * Proficiency in Microsoft Office Suite tools (e.g., Word, Excel, PowerPoint). * Experience with data collection, reporting, and analysis. * Excellent team player with the ability to be flexible, work collaboratively and respectfully both internally and externally and engage in consensus-based decision making. * Dedicated to helping improve the lives of disenfranchised and marginalized communities. * Ability to thrive in a work environment that is respectful, goal-oriented, and focused, and yet is dedicated to achieving work-life balance. * Ability to embrace diversity; possess good people and cultural competency skills. * Salary: $78,000.00 - $80,000.00 Desired Skills: * Bilingual in Spanish or multilingual. * Prior experience in project launch, partnership building and network coordination. * Knowledge and understanding of business intelligence solutions (e.g., Power BI, Tableau). Benefits: * Hybrid Work Schedule. * Generous Paid Time Off and Holidays. * An attractive and comprehensive benefits package including Medical, Dental and Vision. * Flexible Spending Accounts and Commuter Benefits. * Company Paid Life Insurance and Disability Coverage. * 403 (b) + employer matching and discretionary company contributions. * College Savings Plan. * Ongoing trainings and continuous opportunities for professional growth and development. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don't have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you. PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday to Friday 9:00am to 5:00pm 35 Hours per week

Created: 2025-01-15