Senior Security Manager

Senior Security Manager Job Summary: Our Senior Security Manager will report to the Regional Program Manager (RAM) of Operations for Dallas, TX. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections. The Senior Security Manager will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person's responsibility. Benefits: Depending on experience, Securitas will offer a starting salary of $99,985, in addition to a full benefits package that includes: Medical, dental, vision, and life insurance 10 accrued vacation days, 4 floating holidays, and 6 sick days 401K Essential Duties and Responsibilities: Strategic Vision and Business Operation Goals: Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Provide leadership oversight and guidance with direct reports to achieve goals. Performance Management: Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel, including the completion of performance reviews and development plans for security officers. Training & Development: Identify team performance gaps and development areas and offer solutions. Ensure all individual required training is completed, with a heavy emphasis on professional development. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Customer Service: Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in resolving challenging customer service-related issues timely. Other Responsibilities: Manage daily Security Officer operational staffing requirements and administrative functions. Conduct quality assurance inspections and monitor Security Officers in the assigned region. Ensure subordinate supervisors understand and deliver orders and are appropriately filled according to contract requirements. Serve as Securitas's Regional contract liaison with client representatives. Oversee the training and operational employment of Field Supervisors and Security Officers. Ensure the highest standards of conduct, appearance, performance, and training are being met. Keep the Director of Operations apprised of contract performance. Qualifications: Must have at least a four-year degree in Criminal Justice, Business Administration, or a related field. Must have a minimum of 4-6 years of professional"level experience. Must have 4-6 years of Law Enforcement and/or Military experience. Current state driver's license and clean driving record required. Energetic and focused personality with the ability to prioritize multiple assignments. Strong customer service orientation required. Outstanding verbal and written communication skills are required. Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other management platforms. Ability to effectively enforce post orders, security standards, and company policies. Experience in hiring, developing, motivating, and retaining quality staff. Candidate must be available to work outside the normal shift schedule on an as"needed basis. If joining our management team feels like the perfect opportunity for you, we encourage you to click "Apply" today! Company Website: Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. #J-18808-Ljbffr

Created: 2025-01-14