Director of Sales - Hotel Genevieve

If you're looking for a career with our Inclusive Collection, please click here to view job postings. When you work in Hawaii, in addition to learning about the functional aspects of running a hotel "” like the proper way to make a bed or how to best handle luggage "” it's critically important to understand Hawaiian culture and the spirit of "˜ohana, or "˜family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what "˜ohana truly means. In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do. Summary: The Director of Sales position is responsible for managing the Sales & Events team along with establishing relationships designed to secure volume business from designated accounts. The ideal candidate will successfully meet all established individual and team sales quotas while consistently providing memorable guest experiences. The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, a Director of Sales must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Qualifications Knowledge, Skills, and Abilities: Bachelor's degree in business administration or hospitality management - equivalent combination of education, training and experience may substitute for education requirements Five (5) years or more of experience in hotel sales Strong understanding of reporting and analytics A proven track record of exceeding sales targets Strong communication and interpersonal skills Excellent guest relation skills, including guest incident follow up Maintains the ability to multi-task and adapt to changing priorities Resourceful problem-solving skills, self-motivated, driven and task oriented Holds self and others accountable to consistently maintain high performance standards Strong work ethic with a high level of integrity and dedication to the values of the company Organized with a proven track record of setting priorities and problem solving while utilizing good judgment and effective decision-making Computer knowledge Microsoft Office and office skills required Ability to travel as needed Strong familiarity with hotel systems such as PMS and POS systems Fluency in multiple languages preferred Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. Job Responsibilities: Manage the sales & events team to meet all sales, profitability and activity goals Achieve individual goals from designated market segments (Corporate + Consortia) Put together and execute Sales & Marketing Plan and expense budget Recommend and administer policies and procedures to enhance operations Work with department managers and corporate staff to develop five year and ten year business plans for the company Manage sales & events team to produce and attend special sales events, outbound sales efforts, and onsite property tours. Attend local networking events as representation for the brand and hotel. Recruit, train, supervise and evaluate department staff Qualify prospective leads, create tailored proposals and respond in a timely manner to RFPs. Identify customer needs & opportunities to upsell property and maximize revenue. Produce accurate monthly sales reports, including the progress of booked business and key account performance. Maintain database of all leads and business opportunities, ensuring follow up and continued relationship growth. Seek out new business through market research and conduct sales calls on all accounts, providing appropriate & prompt follow up. Lead process to ensure client and guest satisfaction, developing relationships with new clients and existing guests driving customer loyalty and repeat business. Stay current on industry trends and seek creative ways to infiltrate markets/accounts Adhere to all departmental policies, service procedures and standards expected Perform other tasks or projects as assigned Our family is always growing. Want to be in the know? #J-18808-Ljbffr

Created: 2025-01-14