IT SERVICE MANAGER-TOLLS DATA CENTER - 55014819

IT SERVICE MANAGER-TOLLS DATA CENTER - 55014819 Date: Jan 8, 2025 Agency: Department of Transportation Working Title: IT SERVICE MANAGER-TOLLS DATA CENTER - 55014819 CONTACT PERSON: KATHLEEN KIEFER CONTACT PHONE NUMBER: 561-488-5426 CONTACT EMAIL ADDRESS: ANTICIPATED BI-WEEKLY HIRING SALARY: $4,825.16 Join FDOT and be part of the team that works as one to improve safety, enhance mobility, and inspire innovation in the Florida transportation system! SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System before their 26th birthday. POSITION DESCRIPTION: Oversees technical operations teams directly and is responsible for day-to-day operations within Tolls Data Center (TDC). Ensures equipment and software is appropriately maintained to sustain operational needs achieving required availability. Responsible for Disaster Recovery site availability and health including regular testing to ensure readiness. Manages department service contracts and ensures all metrics, Key Performance Indicators (KPIs), and dashboards are up to date regarding hardware and software components of the data center. Collaborates with the Infrastructure manager to ensure a proper sizing and strategy are defined regarding equipment lifecycle, patching, and upgrades. Leads monthly review sessions with TDC leadership to assess systems health, trends, and potential risks. Identifies process improvements, ensures Standard Operating Procedure (SOP) accuracy, and allocates resources appropriately to deliver necessary services. Supports staff assessment evaluations and professional development plans to identify training needs. Ensures appropriate change management controls are implemented within the operation. Collaborates with resources to ensure compliance with Cyber Security requirements and Payment Card Industry (PCI) standards. Responsible for structuring the department technical team, maintaining team morale, and ensuring proper allocation of resources for project needs. Ensures technical documentation is up to date and reflects the associated infrastructure. Participates in the adoption of enterprise-grade IT asset management standards. Provisions system access and specialized security for State employees, contractors, and consultants. Participates in audits and ensures compliance with requirements. Works closely with District IT teams and serves in place of Tolls Data Center director in their absence. KNOWLEDGE, SKILLS AND ABILITIES: Skilled in project control, cost estimating techniques, change control, and quality assurance standards. Knowledge of IT infrastructure components including Database systems, Virtual Servers, Oracle, and Windows environments. Ability to conduct project planning studies, communicate technical information, and lead/manage professional staff. OTHER JOB RELATED REQUIREMENTS: Overnight travel required. Incumbent must be available to work during off-duty hours. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug-Free Workplace Act. Location: BOCA RATON, FL, US, 33434 Nearest Major Market: Palm BeachNearest Secondary Market: Miami #J-18808-Ljbffr

Created: 2025-01-14