Information Technology Analyst (Top Secret Clearance ...

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit and follow us on LinkedIn. The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Global Services, LLC is seeking an Information Technology Analyst in El Segundo, CA. The Information Technology Analyst has the primary responsibility for several layers of support. This includes but is not limited to Tier I support, application support, and network troubleshooting. The role of the Information Technology Analyst is the first level of escalation for issues related to critical and non-critical production applications before taking an issue to Tier II. Responsibilities include, but are not limited to: Monitoring and maintaining assigned service tickets on a daily basis. Adhere to the department's published SLAs as it relates to review and proper escalation of tickets based on severity of tickets and priority level. Ensures that Service Requests that cannot be resolved are properly routed/escalated to the right level of support required to remediate the issue in a timely manner and in accordance with our Service Level Agreements (SLAs). Address/resolve IT incidents/service requests and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter/prioritize/track/monitor/update and follow-up/close all tickets received, telephone calls, and/or personnel #J-18808-Ljbffr

Created: 2025-01-14