Area Chief of Staff

Generous Sign-On Bonus and/or Relocation Available! SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive this culture and delivery of quality care. Pay Range: $120,000 to $200,000 plus annual variable pay. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance. Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement. Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high-quality medical care. In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians. Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience. Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs. Perform clinical skill and leadership competency development of associate and lead veterinarians. In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice. Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations. Responsible for medical equipment inventory and functionality in assigned hospitals. Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration. Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession. Ensure hospital operations meet all local, state and federal regulatory requirements. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - We demand total responsibility from ourselves; we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams FUNCTIONAL Hiring and Staffing Communication Skills Managing and Measuring Work Peer Relationships Drive for Results CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task. Organizational ability. Surgical skills. Problem-solving skills. Intellectual ability. Mathematical ability. Computer skills. ATTITUDES (WILL DO) Initiative. Integrity. Cooperativeness. Flexibility. Independence. Tolerance for Stress / Resiliency. SPECIAL WORKING CONDITIONS Ability to be confident around pets. Work may require more than 40 hours per week. Moderately high noise level. Ability to carry out instructions in various formats. Requires sufficient ambulatory skills. Ability to manipulate up to 50 pounds. Good hand-eye coordination and dexterity. Exposure to various pets and potential hazards. Some travel required. Must obtain state controlled substance and federal DEA within 3 months of employment. USDA accreditation required. EXPERIENCE, EDUCATION AND/OR TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required. Veterinary license in good standing or eligibility for licensure. 3 years experience in small animal medicine and surgery practice. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. #J-18808-Ljbffr

Created: 2025-01-14