Account Manager U.S. Green Building Council (USGBC) ...

Account Manager Full-Time Remote, US Salary Range: $65,000.00 To $80,000.00 Annually The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve human health, sustainability and resilience in the built environment through its programs and standards including LEED, the most widely used green building rating system in the world. Today, people in over 150 countries and territories live, work and learn in LEED certified buildings, communities and cities that protect health, climate and natural resources and enhance quality of life. The Account Management team is responsible for the retention and engagement of USGBC's organizational member accounts, a critical segment of USGBC's community. With more than 5,000 industry leading organizations, USGBC members bring our mission to life through their support and participation in the evolution of LEED and the advancement of the larger green building movement. USGBC's Account Management team leverages membership offerings to build connections with accounts, identify opportunities for further engagement, and meet recruitment, retention, and re-activation goals. The Account Manager will be responsible for engagement with accounts in their designated sectors, primarily LEED consultants, a high impact group of member organizations. The Account Manager will cultivate strong relationships and drive interest and value for LEED and the USGBC member community. Leveraging established relationships and industry knowledge, the Account Manager will deploy a custom approach to engage accounts, ensuring retention, increasing engagement, building high-impact relationships, and scaling LEED growth. The Account Manager will execute a customized engagement approach, facilitating organic and consistent communication that reinforces the value of USGBC membership, LEED, and other GBCI rating systems. Engagement strategies may include webinars, in-person convenings, email and phone communication, marketing opportunities, and targeted campaigns for recruitment, reactivation, upsell, and lead generation. The Account Manager will lead sector-specific projects aimed at enhancing existing engagement offerings, developing policies, and carrying out solutions that achieve organizational goals and drive continuous improvement. This position requires an established understanding of account management goals and engagement strategies, advanced industry knowledge, excellent communication, time management, and customer support skills. This individual will model team values of putting customers first, ensuring high quality, and maintaining consistency in follow-through and tracking. The Account Manager will embrace continuous improvement and drive initiatives that optimize account management processes, resources, and strategies. This position requires a proven ability to self-manage, prioritize competing demands, and meet short deadlines. Advanced account management, analytical, project management, and organizational skills as well as high attention to detail are a must. Specific Responsibilities: Leading engagement with LEED consultant members, ensuring member retention and satisfaction. Deploying a custom account management approach to engage LEED consultant members and other accounts. Establishing strategies to achieve team and organizational goals through proactive account engagement. Providing ongoing and consistent communication to active accounts. Serving as a sector consultant and advisor, collecting feedback and proposing solutions. Nurturing a pipeline of high-impact accounts and identifying opportunities for upsell. Informing and customizing account management policies and resources. Managing at least one team contribution assignment. Deploying a custom communications strategy. Representing account management at internal and external meetings and events. Continuously building institutional and industry knowledge. Contributing to team reporting and tracking by maintaining accurate account records. Expanding generalist knowledge beyond core USGBC products. Actively participating in team meetings and other activities. Other projects as assigned. Experience & Education Requirements: Bachelor's Degree. 4 - 7 years of professional experience, preferably in a client-facing role. Advanced account management, customer service, and problem-solving skills. Generalist knowledge of core USGBC programs and initiatives. Demonstrated experience in project and time management. Proficiency in developing and deploying complex communications strategies. Professional experience with Excel, PowerPoint, and other productivity applications. Strong sense of personal responsibility and accountability. Excellent written and spoken communication skills. Drive to develop skills and improve performance. A strong commitment and passion to advance USGBC's mission. Desired Qualifications: LEED Green Associate or AP credential. Proficiency in Salesforce and other business application platforms. SAMA certification, IMPACT selling, or other similar training. Details: Full Time, permanent, salaried, benefits-eligible, exempt status. Location: 2101 L Street NW, Washington, DC or remote. Hours: Monday through Friday, 9:00 am to 5:30 pm EST. Travel - upon request and approval. USGBC is an equal opportunity employer, committed to advancing social equity. Benefits: Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, competitive compensation, generous benefits package, 401(k) matching and comprehensive health insurance. #J-18808-Ljbffr

Created: 2025-01-14