Customer Service Representative - Phone and Chat - ...

Full Time Customer Service Representative - Phone and Chat - Boston, MA Boston, Massachusetts We're iPostal1 and we're in growth mode!This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Boston, Massachusetts location.There will be a two-week, paid training which starts on Day 1!To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!*Please note this is an in-office role. Remote work is not available.Responsibilities:Answer inbound calls from customers in a prompt and professional mannerIdentify the type of assistance neededAscertain level of assistance needed to resolve inquiry and escalate when appropriateDeliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clientsManage customer expectationsActively engage customers in on-line chat contextAssist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reportingRequirements:Active listening skillsResults orientedStrong work ethicExcellent verbal and written communication skillsPrevious experience in a customer service-oriented roleProficient in navigating in a CRM and/or multiple software applicationsiPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law. Apply Now

Created: 2025-01-14