Job No. 544120 Information Technology Consultant - ...

Job No. 544120 Information Technology Consultant - Foundation or Career level Job no: 544120 Work type: Staff Location: Bakersfield Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology, On-site (work in-person at business location) UNION CODE: R09 TEMPORARY END DATE: This position is temporary and ends on or before September 30, 2025. Any continuation beyond September 30, 2025 is contingent upon satisfactory performance and available funding. FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: Offer amount will be commensurate with candidate's experience, education, skills, and training. BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by December 1, 2024 ; however, the position will remain open until filled. The skill level that the successful applicant(s) will be placed in is dependent on the qualifications of the finalist(s). POSITION PURPOSE: Within Information Technology Services (ITS), the Support Services team provides technical support to students, faculty, and staff while furthering the mission of the University. The group is responsible for both first tier and second tier support for an array of applications and equipment at the University. The Information Technology Consultant, under the supervision of the Support Services Manager, is responsible for supporting the Information Technology (IT) needs of the campus. Responsibilities include but are not limited to administration of technical services which are both client-facing and internal support services, ensuring the service center provides best in class customer experience, and providing consultation to campus Academic, Business, and Operational groups. DUTIES & RESPONSIBILITIES: Application Administration Ensure support tickets are in place for the work performed. Ensure support tickets are completed in a timely manner, based on time commitments. Maintain and support or administer various systems on campus (e.g., SCCM, ServiceNow, MDM, ePO, Papercut, etc.). Troubleshoot, diagnose, and solve basic to moderate complexity system support issues. Create and edit workflows in the ITSM system. Administer specialized modules in the ITSM system. Create and recommend Knowledge Base articles. Provide input for or recommend Service Level Agreements and Key Performance Indicators. Provide input for or recommend regular system and/or process improvements to ITS management. Tier 2 Technical Support Troubleshoot, diagnose, and solve a variety of PC and Mac application and hardware issues. Install a wide array of equipment including Windows and Mac computers, printers, and monitors. Assist the service center when necessary to maintain service level. Project Work Provide input on or recommend design and implementation of various IT based projects. Research new systems and share findings with leadership and team. Ensure IT project timelines are met. Assist with implementation of new systems. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE: Foundation Level - Bachelor's degree in computer science, information systems, educational technology, communications, or related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Career level - Bachelor's degree in similar fields with a minimum of two (2) years of full-time equivalent experience in desktop support or other technology-related customer service setting, preferably within an academic setting. LICENSES: Possession of a valid driver's license or the ability to obtain by date of hire. SKILLS, KNOWLEDGE & ABILITIES (SKA's): Regular and reliable attendance is required. Demonstrated knowledge of ITIL or ITSM principles. Ability to troubleshoot, diagnose, and complete hardware repairs for Windows, Mac, and iOS devices. Ability to setup, install, and maintain application service offerings. Excellent communication skills: ability to effectively communicate information clearly. Ability to interpret, communicate, and apply policies and procedures. Excellent organizational and time management skills. PREFERRED QUALIFICATIONS: Master's degree in relevant fields. Three (3) years of experience supporting large scale, multi-OS desktop environments. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. BACKGROUND CHECK: Satisfactory completion of a background check is required for employment. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Advertised: Nov 08 2024 Pacific Standard TimeApplications close: #J-18808-Ljbffr

Created: 2025-01-14