Public Records Specialist I

Description What we're looking for At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today - and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport. The Public Records Specialist I takes a lead role in reviewing data accuracy for criminal and civil court data displayed on AppFolio screening reports. Ideal candidates have a passion for data quality, an affinity for detail, possess a record of independent action and excellent judgment, and understand the importance and impact of working in a highly regulated environment. Your impact * Review, analyze and filter public records with accuracy and efficiency * Maintain a criminal offense database and classify records * Perform re-investigation of disputed records through various channels (eg. web and direct calls to courthouses) * Identify trends in the data and find solutions to improve procedures * Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio's screening business * Prioritize cases as necessary; effectively manage a full caseload and queue * Ensure all timelines and compliance requirements are met for every case * Develop and build relationships with partners and vendors * Liaise closely with team members (both direct and wider) to build strong internal relationships and broaden the knowledge base * Additional public record projects and tasks as required Qualifications * 2+ years of related experience including research and data integrity * Criminal court, police department or probation department experience highly desired * Excellent written and verbal communication skills; a meticulous eye for detail; strong proofreading skills * Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude * Ability to work in a highly regulated environment and to maintain compliance * Proven ability to handle multiple concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals * Ability to follow through on tasks until completed Must have * Proficiency in Word, Excel, Adobe, cloud-based tools required; experience with Salesforce a plus * BA/BS degree or relevant equivalent work experience required Nice to have * Education in Criminal Justice preferred Compensation & Benefits The hourly wage that we reasonably expect to pay for this role is $23.50 - $28.80 per hour. The actual hourly wage for this role will be determined by various factors, including, but not limited to, the candidate's skills, education, experience, etc. Please note that hourly wage is one important aspect of a compelling Total Rewards package. The hourly wage range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here. #LI-EB1 Why AppFolio Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities. Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Paddle as One. Learn more at /company/careers Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio. By submitting this form, I acknowledge I have reviewed AppFolio's Privacy Policy.

Created: 2025-01-14