Restaurant Manager

Chick-fil-A Jimmy Carter Blvd is owned and operated by Chug Shafe. Chug has been with the Chick-fil-A brand for over 30 years and has been an Operator for coming up on 25 years. The team at Chick-fil-A Jimmy Carter Blvd is dedicated to growing their high-volume business while serving the community with care and excellence. They value Positivity, Enthusiasm, Attentiveness, Courtesy and Hustle! Their leadership team is made up of individuals who embody integrity, servant leadership and a growth mindset. Come join this growing team today.POSITION OBJECTIVE: Chick-fil-A Jimmy Carter Blvd is seeking a Drive-through Director with the ability to provide operational oversight and strong leadership to the 120 team members that make up the restaurant. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve. This individual will have their hand in multiple operational aspects of the restaurant but primarily owning all drive-through operations. This opportunity is far greater than “fast food” but is an opportunity for a key individual to impact the day-to-day team members and business functions of a Chick-fil-A restaurant. This leader will be intentionally developed, and long-term this person will have the opportunity to serve as a top leader in an even larger capacity.POSITION KEY RESPONSIBILITIES:Opening and/or closing the restaurant Cash managementUpkeep of drive-through technology and understanding drive-through metricsMaintain food safety and drive-through speed of service Order accuracy and peak hour transactions/sales Positively impact the team and culture by modeling core valuesLead and coach the team by being hands-on in the operationBuild relationships with the team/customers while leading the team toward goalsHold team accountable for operational excellenceTrain and develop team leaders and members through coaching, feedback, and goal setting Ensure operational effectiveness, find ways to improve and implement new strategiesTrack metrics and results in their area of responsibilityFocus on improving guest and team member carePerform with excellence while in the busy, fast-paced environment of the business Lead with clear communication; monitor and increase team member retentionMeet regularly with Operator and Leadership Team to set goals, train, and achieve resultsSKILLS & EXPERIENCE NEEDED:Bachelor’s Degree preferredProven leadership skills and experience Organized, detail-oriented with a strong sense of follow throughResults oriented and able to work in a very fast-paced, high-stress environmentHigh emotional Intelligence; Passion for people and delivering world class serviceSpirit of authenticity, grit, empathy, and a strong work-ethicSystems thinker; innovator; problem-solverEffective communicator with the entire teamResourceful; has the ability to think and do; go-getterHigh integrity and characterOptimistic in adversity; a natural team cheerleaderDemonstrates servant-leadership mentalitySense of ownership; self-motivated with a willingness and eagerness to learnTakes initiative; driven and hardworking individual with a growth mindsetAbility to keep composure under high pressure and make decisions quicklyDesire to care for and develop others. Strong relationship builder.

Created: 2025-01-14