Customer Support Manager

Orege is at the intersection of renewable energy and waste treatmentCorporate IntroductionOrege delivers patented sludge conditioning, thickening and dewatering solutions for municipal and industrial clients, aiming to significantly reduce operational costs associated with sludge treatment and enhance compliance with tightening environmental regulations.Our patented mobile dewatering press and mobile thickener are available throughout the continental United States for event and emergency response projects on an as-needed basis. These technologies offer benefits equal to or greater than industry standards and allow flexible deployment options during procurement processes. More than 40 years of commitment to the energy transition group of 23 companies dedicated to renewable energy production, energy savings and energy storage to know more about Orege :  Orege North America supports its customers and partners with turnkey solutions for wastewater solids dewatering and thickening solutions. To enhance our service offering and customer relationships Orege is seeking a Customer Support Manager who can provide reliable, measurable, and high-quality customer service by adding an experienced customer support manager to the team. We are looking for a candidate who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries.The Customer Support Manager will provide frontline support for all issues related to the manufacturing process, commissioning of new systems at initial startup, service visits, maintenance and repair, and remote troubleshooting. Our valued customers are located throughout the United States, so this position involves travel. Our ideal candidate will have:• Experience with mechanical equipment• Familiarity with wastewater dewatering• Knowledge of rotary equipment (i.e. Pumps, Belt Filter Presses, Multi Disc Screw Presses, and rotary drum thickeners)• Ability to use and troubleshoot relay-based and digital (analog & digital IO) PLC controls• A demonstrated track record of working on the road• Outstanding customer service skills Customer Support Manager Responsibilities:• Respond to escalated customer support issues, answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources.•Maximizes customer operational performance by providing help desk resources and technical advice. Implement customer support processes to enhance customer satisfaction.• Manage Field Technician, Operators and subcontractors• Works with Sales to ensure all required scopes of supply are available• Responsible for the entire fleet of equipment from Manufacturing, Assembly, FAT Testing, Deployment to customer sites, ongoing quarterly maintenance, return from rental and preparation of equipment to return to rental.• Logistics, installation, start up, and training• Management and execution of ongoing maintenance and upkeep with Support of Field Technician• Management of subcontractors tasked with the Manufacturing, assembly and startup of our rental equipment fleet.• Spare parts inventory and ancillary part orders required for assembly and ongoing maintenance and support of our mobile equipment fleet.• Enforces company policies and procedures Education and Experience Requirements:• College or Technical school: Engineering or other related technical accreditations• Demonstrated job experience related to mobile equipment fleet management or other related technical equipment management 5 years.• Programmable logic controllers: 1 year (Preferred)• Mechanical knowledge: 2 years (Preferred)• Proven experience as a customer support specialist, preferably within a similar environment.• Prior experience in a managerial or supervisory role will be advantageous.• Top-notch oral, written, and interpersonal abilities. Proficiency in writing concise, detailed, accurate service reports.• Process improvement• Strong decision-making skills• Managing processes• Affinity for multitasking with precision. Compensation & BenefitsCompany-paid health insuranceDental and vision insurance offeredPaid time off after 90 days onboardingCompany-provided laptop and mobile phone reimbursement Commitment to DiversityOrege North America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company CultureAt Orege, we foster a collaborative and innovative environment where every team member is valued. We are dedicated to sustainable solutions and continuous improvement in our services and technologies.Ability to Relocate: Covington, GA: Relocate before starting work (Required)Willingness to travel: 60-70% (Required) Work Location: In person E-mail: recruitment@

Created: 2025-01-14